{"id":40258,"date":"2026-01-22T15:47:59","date_gmt":"2026-01-22T10:17:59","guid":{"rendered":"https:\/\/www.verdantis.com\/?p=40258"},"modified":"2026-01-30T15:40:02","modified_gmt":"2026-01-30T10:10:02","slug":"gestao-de-dados-mestre-de-servicos","status":"publish","type":"post","link":"https:\/\/www.verdantis.com\/pt\/gestao-de-dados-mestre-de-servicos\/","title":{"rendered":"Gest\u00e3o de dados mestre de servi\u00e7os"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"40258\" class=\"elementor elementor-40258\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-86c7d1c e-flex e-con-boxed e-con e-parent\" data-id=\"86c7d1c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fc14e11 elementor-widget elementor-widget-text-editor\" data-id=\"fc14e11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Na Gest\u00e3o de Dados Mestres, um Registo de Dados Mestres de Servi\u00e7o consiste nos dados de refer\u00eancia e nas informa\u00e7\u00f5es que descrevem a natureza de um servi\u00e7o, juntamente com detalhes como a categoria do servi\u00e7o, a unidade de medida do servi\u00e7o e alguns outros detalhes est\u00e1ticos.<\/p><p>Cada registo num Service Master representa um \u00abservi\u00e7o \u00fanico\u00bb e s\u00f3 deve existir um registo para representar esse servi\u00e7o espec\u00edfico; em quase todos os sistemas ERP, este registo \u00e9 identificado por um ID, vulgarmente conhecido como ID de servi\u00e7o.<\/p><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">Em qualquer sistema ERP, um Registo de Dados Mestres de Servi\u00e7os \u00e9 o registo de refer\u00eancia que padroniza todos os servi\u00e7os que uma empresa adquire. Cont\u00e9m campos de dados essenciais: um identificador \u00fanico do servi\u00e7o, descri\u00e7\u00f5es padronizadas, unidade de medida (UOM), classifica\u00e7\u00e3o por categoria e especifica\u00e7\u00f5es do servi\u00e7o. Cada registo representa exatamente um servi\u00e7o \u00fanico, permitindo uma aquisi\u00e7\u00e3o consistente, uma fatura\u00e7\u00e3o precisa e uma gest\u00e3o fi\u00e1vel dos fornecedores em toda a empresa.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1105fe8 e-con-full e-flex e-con e-child\" data-id=\"1105fe8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2e0a93d e-grid e-con-full e-con e-child\" data-id=\"2e0a93d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-fbbade4 e-grid e-con-full e-con e-child\" data-id=\"fbbade4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a56fd7 elementor-widget elementor-widget-text-editor\" data-id=\"7a56fd7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><span style=\"color: #ffffff;\">O pr\u00f3prio mercado de MDM est\u00e1 a registar um crescimento explosivo \u2014 avaliado em 18,23 mil milh\u00f5es de d\u00f3lares em 2025, com previs\u00f5es de atingir 43,38 mil milh\u00f5es de d\u00f3lares at\u00e9 2030 (CAGR de 18,93%) \u2014, impulsionado em grande parte pelo facto de as organiza\u00e7\u00f5es reconhecerem o valor estrat\u00e9gico da governa\u00e7\u00e3o dos dados mestres.<\/span><\/p><p style=\"text-align: center;\"><span style=\"color: #ffffff;\">Fonte: <a style=\"color: #ffffff;\" href=\"https:\/\/www.mordorintelligence.com\/industry-reports\/master-data-management-market\" rel=\"nofollow noopener\" target=\"_blank\">Servi\u00e7os Secretos de Mordor<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c458090 e-flex e-con-boxed e-con e-parent\" data-id=\"c458090\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21a5f9b elementor-widget elementor-widget-text-editor\" data-id=\"21a5f9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Eis um exemplo do aspeto de um registo de dados mestre de servi\u00e7o. Neste caso, o servi\u00e7o foi \u00absimplificado\u00bb.<\/p><table width=\"669\"><thead><tr><td><p><strong>ID do servi\u00e7o<\/strong><\/p><\/td><td><p><strong>Nome do servi\u00e7o<\/strong><\/p><\/td><td><p><strong>UOM<\/strong><\/p><\/td><td><p><strong>Categoria<\/strong><\/p><\/td><td><p><strong>C\u00f3digo UNSPSC<\/strong><\/p><\/td><td><p><strong>Especifica\u00e7\u00f5es<\/strong><\/p><\/td><\/tr><\/thead><tbody><tr><td><p>SVC-0150<\/p><\/td><td><p>Manuten\u00e7\u00e3o preventiva da bomba hidr\u00e1ulica<\/p><\/td><td><p>HORA<\/p><\/td><td><p>Manuten\u00e7\u00e3o mec\u00e2nica<\/p><\/td><td><p>73152101<\/p><\/td><td><p>Fornecedor com certifica\u00e7\u00e3o ISO, inspe\u00e7\u00f5es trimestrais<\/p><\/td><\/tr><tr><td><p>SVC-0275<\/p><\/td><td><p>Inspe\u00e7\u00e3o Anual de Recipientes sob Press\u00e3o<\/p><\/td><td><p>EA<\/p><\/td><td><p>Conformidade\/Seguran\u00e7a<\/p><\/td><td><p>81101614<\/p><\/td><td><p>\u00c9 necess\u00e1rio um inspetor certificado por uma entidade independente<\/p><\/td><\/tr><tr><td><p>SVC-0420<\/p><\/td><td><p>Servi\u00e7o de calibra\u00e7\u00e3o \u2013 Sensor de temperatura<\/p><\/td><td><p>EA<\/p><\/td><td><p>Instrumenta\u00e7\u00e3o<\/p><\/td><td><p>73161503<\/p><\/td><td><p>Rastre\u00e1vel ao NIST, certifica\u00e7\u00e3o fornecida<\/p><\/td><\/tr><tr><td><p>SVC-0530<\/p><\/td><td><p>Coloca\u00e7\u00e3o em funcionamento do sistema el\u00e9trico<\/p><\/td><td><p>DIA<\/p><\/td><td><p>Servi\u00e7os de Engenharia<\/p><\/td><td><p>73140200<\/p><\/td><td><p>Certifica\u00e7\u00e3o L3, ensaios de aceita\u00e7\u00e3o em f\u00e1brica<\/p><\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-03dce0b e-flex e-con-boxed e-con e-parent\" data-id=\"03dce0b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c96524 elementor-widget elementor-widget-heading\" data-id=\"5c96524\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\" id=\"service-master-data-model\">Modelo de Dados Mestres de Servi\u00e7os <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-510b64f e-flex e-con-boxed e-con e-parent\" data-id=\"510b64f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-52a5b26 elementor-widget elementor-widget-text-editor\" data-id=\"52a5b26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Um Service Master no SAP MM, Oracle ou Microsoft Dynamics segue uma arquitetura de dados consistente:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d656f94 e-flex e-con-boxed e-con e-parent\" data-id=\"d656f94\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-428a915 elementor-widget elementor-widget-text-editor\" data-id=\"428a915\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<table><thead><tr><td><p><strong>Nome da coluna<\/strong><\/p><\/td><td><p><strong>Descri\u00e7\u00e3o<\/strong><\/p><\/td><td><p><strong>Dados de exemplo<\/strong><\/p><\/td><td><p><strong>Import\u00e2ncia<\/strong><\/p><\/td><\/tr><\/thead><tbody><tr><td><p><strong>N\u00famero de servi\u00e7o<\/strong><\/p><\/td><td><p>O identificador \u00fanico e imut\u00e1vel utilizado para referenciar o servi\u00e7o em todo o sistema.<\/p><\/td><td><p>SVC-0010<\/p><\/td><td><p><strong>Chave prim\u00e1ria<\/strong> \u2013 Essencial para criar liga\u00e7\u00f5es e efetuar pesquisas.<\/p><\/td><\/tr><tr><td><p><strong>Texto breve do servi\u00e7o<\/strong><\/p><\/td><td><p>Uma descri\u00e7\u00e3o padronizada e concisa. <strong>Tem de ser \u00fanico.<\/strong><\/p><\/td><td><p>Servi\u00e7o de repara\u00e7\u00e3o de bombas (Modelo X)<\/p><\/td><td><p>Utilizado em ordens de compra e faturas.<\/p><\/td><\/tr><tr><td><p><strong>Texto descritivo do servi\u00e7o<\/strong><\/p><\/td><td><p>Um \u00e2mbito de trabalho detalhado ou um caderno de encargos geral.<\/p><\/td><td><p><em>Consulte o SOW V2.0 em anexo. Requer um t\u00e9cnico de n\u00edvel 3.<\/em><\/p><\/td><td><p>Esclarece quais s\u00e3o os resultados esperados.<\/p><\/td><\/tr><tr><td><p><strong>Unidade de medida (UM) de base<\/strong><\/p><\/td><td><p>A unidade em que o servi\u00e7o \u00e9 medido e adquirido.<\/p><\/td><td><p>HORA, DIA, EA (cada), MTR (metro)<\/p><\/td><td><p>Necess\u00e1rio para o acompanhamento das quantidades e a defini\u00e7\u00e3o de pre\u00e7os.<\/p><\/td><\/tr><tr><td><p><strong>Especifica\u00e7\u00f5es do servi\u00e7o<\/strong><\/p><\/td><td><p>Requisitos espec\u00edficos que devem ser cumpridos ao utilizar este servi\u00e7o<\/p><\/td><td><p>Por exemplo: deve ser um servi\u00e7o prestado por um fornecedor em conformidade com a norma ISO ou por um profissional de manuten\u00e7\u00e3o certificado pela CMRP<\/p><\/td><td><p>Para garantir o cumprimento das normas e dos protocolos<\/p><\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b983359 e-flex e-con-boxed e-con e-parent\" data-id=\"b983359\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-829f081 elementor-widget elementor-widget-text-editor\" data-id=\"829f081\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Em alguns casos, o registo mestre do servi\u00e7o tamb\u00e9m faz refer\u00eancia a uma subtabela que enumera e descreve em pormenor as caracter\u00edsticas espec\u00edficas do servi\u00e7o \u2014 isto aplica-se, em particular, a servi\u00e7os que se repetem com frequ\u00eancia, como uma inspe\u00e7\u00e3o de manuten\u00e7\u00e3o preventiva planeada.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-34bfd83 e-flex e-con-boxed e-con e-child\" data-id=\"34bfd83\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ddfedcf e-con-full form1 e-flex e-con e-child\" data-id=\"ddfedcf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-70108ba e-con-full form1 e-flex e-con e-child\" data-id=\"70108ba\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-290fff1 e-con-full e-flex e-con e-child\" data-id=\"290fff1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9ae105b elementor-widget elementor-widget-heading\" data-id=\"9ae105b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Veja como a gest\u00e3o de dados mestre pode impulsionar melhorias nos processos <\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-adfe358 elementor-widget elementor-widget-heading\" data-id=\"adfe358\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Concebido especificamente para equipas empresariais com um volume elevado de produ\u00e7\u00e3o<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3053dc1 e-con-full e-flex e-con e-child\" data-id=\"3053dc1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19d04f1 elementor-widget elementor-widget-template\" data-id=\"19d04f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"35768\" class=\"elementor elementor-35768\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-10b489b1 e-con-full e-flex e-con e-child\" data-id=\"10b489b1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-196cdd1d elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"196cdd1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\" action=\"\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"35768\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"196cdd1d\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Work Order Management: Planning and Scheduling\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"45039\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNome\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-lg  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-telephone elementor-field-group elementor-column elementor-field-group-Contact elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-Contact\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tN.\u00ba de contacto\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input dir=\"ltr\" type=\"text\" name=\"change_name_Contact\" id=\"form-field-Contact\" class=\"elementor-field elementor-size-lg  elementor-field-telephone elementor-field-textual yee-ltr\" required=\"required\" data-auto=\"yes\" data-pre=\"\" data-excludecountries=\"\" data-onlyct=\"\" data-defcountry=\"\" data-hide_flag=\"\" data-hide_code=\"\" data-validation=\"yes\" data-name=\"Contact\" data-telephone_search=\"yes\" >\n\t\t<input onkeydown=\"return \/[0-9]|\\(|\\)|\\+|-|BACKSPACE\/i.test(event.key)\" type=\"hidden\" class=\"phone_check\" name=\"form_fields[Contact_check]\" value=\"\" >\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-Company elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-Company\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNome da empresa\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[Company]\" id=\"form-field-Company\" class=\"elementor-field elementor-size-lg  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tE-mail profissional\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-lg  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewbox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">MARCAR UMA REUNI\u00c3O<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<input type=\"hidden\" name=\"trp-form-language\" value=\"pt\"\/><\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11d386b6 elementor-widget elementor-widget-heading\" data-id=\"11d386b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Marque uma chamada de consulta sem compromisso com a nossa equipa de implementa\u00e7\u00e3o para abordar os desafios relacionados com a gest\u00e3o de dados mestre<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4b0ac12 e-con-full e-flex e-con e-child\" data-id=\"4b0ac12\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f6fca0 elementor-widget elementor-widget-heading\" data-id=\"3f6fca0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Conta com a confian\u00e7a dos l\u00edderes do setor em todo o mundo<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4fa2e1 elementor-widget elementor-widget-image-carousel\" data-id=\"e4fa2e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;slides_to_show&quot;:&quot;4&quot;,&quot;navigation&quot;:&quot;none&quot;,&quot;lazyload&quot;:&quot;yes&quot;,&quot;autoplay_speed&quot;:100,&quot;speed&quot;:5000,&quot;image_spacing_custom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;slides_to_show_tablet&quot;:&quot;4&quot;,&quot;slides_to_show_mobile&quot;:&quot;3&quot;,&quot;image_spacing_custom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:15,&quot;sizes&quot;:[]},&quot;autoplay&quot;:&quot;yes&quot;,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;infinite&quot;:&quot;yes&quot;,&quot;image_spacing_custom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"image-carousel.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-carousel-wrapper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Carrossel de imagens\" dir=\"ltr\">\n\t\t\t<div class=\"elementor-image-carousel swiper-wrapper\" aria-live=\"off\">\n\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 de 6\"><figure class=\"swiper-slide-inner\"><img class=\"swiper-slide-image swiper-lazy\" data-src=\"https:\/\/www.verdantis.com\/wp-content\/uploads\/2024\/10\/1.webp\" alt=\"1\" \/><div class=\"swiper-lazy-preloader\"><\/div><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"2 de 6\"><figure class=\"swiper-slide-inner\"><img class=\"swiper-slide-image swiper-lazy\" data-src=\"https:\/\/www.verdantis.com\/wp-content\/uploads\/2024\/10\/2.webp\" alt=\"2\" \/><div class=\"swiper-lazy-preloader\"><\/div><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"3 de 6\"><figure class=\"swiper-slide-inner\"><img class=\"swiper-slide-image swiper-lazy\" data-src=\"https:\/\/www.verdantis.com\/wp-content\/uploads\/2024\/10\/3.webp\" alt=\"3\" \/><div class=\"swiper-lazy-preloader\"><\/div><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"4 de 6\"><figure class=\"swiper-slide-inner\"><img class=\"swiper-slide-image swiper-lazy\" data-src=\"https:\/\/www.verdantis.com\/wp-content\/uploads\/2024\/10\/4-1.webp\" alt=\"4-1\" \/><div class=\"swiper-lazy-preloader\"><\/div><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"5 de 6\"><figure class=\"swiper-slide-inner\"><img class=\"swiper-slide-image swiper-lazy\" data-src=\"https:\/\/www.verdantis.com\/wp-content\/uploads\/2024\/10\/5.webp\" alt=\"5\" \/><div class=\"swiper-lazy-preloader\"><\/div><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"6 de 6\"><figure class=\"swiper-slide-inner\"><img class=\"swiper-slide-image swiper-lazy\" data-src=\"https:\/\/www.verdantis.com\/wp-content\/uploads\/2024\/10\/6.webp\" alt=\"6\" \/><div class=\"swiper-lazy-preloader\"><\/div><\/figure><\/div>\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-afe65c7 e-flex e-con-boxed e-con e-parent\" data-id=\"afe65c7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-86aac9a elementor-widget elementor-widget-heading\" data-id=\"86aac9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\" id=\"types-of-services-captured-in-a-service-master\">Tipos de servi\u00e7os inclu\u00eddos num registo mestre de servi\u00e7os <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3c95393 e-flex e-con-boxed e-con e-parent\" data-id=\"3c95393\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44e1689 elementor-widget elementor-widget-text-editor\" data-id=\"44e1689\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Todos os compromissos n\u00e3o f\u00edsicos que n\u00e3o incluam subscri\u00e7\u00f5es de software nem aquisi\u00e7\u00f5es de material ou de Capex s\u00e3o registados num \u00abService Master\u00bb.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6333acd e-flex e-con-boxed e-con e-parent\" data-id=\"6333acd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0469d00 elementor-widget elementor-widget-heading\" data-id=\"0469d00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Quem utiliza os dados mestre de servi\u00e7os?<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37cad6f elementor-widget elementor-widget-n-accordion\" data-id=\"37cad6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00e3o. Abra os links com a tecla Enter ou a barra de espa\u00e7o, feche-os com a tecla Escape e navegue com as setas do teclado\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5850\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-5850\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> 1.  Equipas de MRO, Manuten\u00e7\u00e3o e Produ\u00e7\u00e3o <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-down\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5850\" class=\"elementor-element elementor-element-ff6ae40 e-con-full e-flex e-con e-child\" data-id=\"ff6ae40\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5850\" class=\"elementor-element elementor-element-26c7f5a e-con-full e-flex e-con e-child\" data-id=\"26c7f5a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d6285b elementor-widget elementor-widget-text-editor\" data-id=\"1d6285b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">Entre estes contam-se os servi\u00e7os prestados no \u00e2mbito de contratos de manuten\u00e7\u00e3o, Engenharia de Fiabilidade, implementa\u00e7\u00e3o de sistemas de Manuten\u00e7\u00e3o Preditiva, inspe\u00e7\u00e3o preventiva e manuten\u00e7\u00e3o de instala\u00e7\u00f5es e equipamentos.<\/p><p style=\"text-align: left;\">No caso das empresas predominantemente orientadas para a produ\u00e7\u00e3o, os servi\u00e7os de MRO, manuten\u00e7\u00e3o e fabrico constituem a maior parte dos registos de dados mestre de servi\u00e7os.<\/p><p style=\"text-align: left;\">Al\u00e9m disso, para se obter uma vis\u00e3o unificada dos dados mestre de MRO em v\u00e1rios dom\u00ednios, estes registos mestre de servi\u00e7os t\u00eam de ser integrados com outros dom\u00ednios de dados relevantes para as equipas de manuten\u00e7\u00e3o e da cadeia de abastecimento.<\/p><p style=\"text-align: left;\">Isto inclui, principalmente, os dados mestre de materiais, fornecedores e ativos fixos. \u00c9 tamb\u00e9m por isso que os Dados Mestre de Servi\u00e7os se encontram no m\u00f3dulo MM (Gest\u00e3o de Materiais), pelo menos no SAP.\u00a0<\/p><p style=\"text-align: left;\"><strong>Tipos de servi\u00e7os registados<\/strong><\/p><ul style=\"text-align: left;\"><li>Servi\u00e7os de manuten\u00e7\u00e3o preventiva<\/li><li>Contratos de manuten\u00e7\u00e3o corretiva e de repara\u00e7\u00e3o de avarias<\/li><li>Servi\u00e7os de engenharia de fiabilidade<\/li><li>Servi\u00e7os de monitoriza\u00e7\u00e3o do estado e manuten\u00e7\u00e3o preditiva<\/li><li>Calibra\u00e7\u00e3o e inspe\u00e7\u00e3o de equipamentos<\/li><li>Servi\u00e7os de manuten\u00e7\u00e3o de instala\u00e7\u00f5es<\/li><\/ul><p style=\"text-align: left;\"><strong>Exemplos de registos mestre de servi\u00e7os<\/strong><\/p><table class=\"alignleft\"><thead><tr><td><p><strong>ID do servi\u00e7o<\/strong><\/p><\/td><td><p><strong>Descri\u00e7\u00e3o do servi\u00e7o<\/strong><\/p><\/td><td><p><strong>UoM<\/strong><\/p><\/td><td><p><strong>Categoria<\/strong><\/p><\/td><\/tr><\/thead><tbody><tr><td><p>SVC-1001<\/p><\/td><td><p>Servi\u00e7o de revis\u00e3o de bombas<\/p><\/td><td><p>EA<\/p><\/td><td><p>Manuten\u00e7\u00e3o mec\u00e2nica<\/p><\/td><\/tr><tr><td><p>SVC-1002<\/p><\/td><td><p>Servi\u00e7o de An\u00e1lise de Vibra\u00e7\u00f5es<\/p><\/td><td><p>HORA<\/p><\/td><td><p>Engenharia da Fiabilidade<\/p><\/td><\/tr><tr><td><p>SVC-1003<\/p><\/td><td><p>Inspe\u00e7\u00e3o Anual de Recipientes sob Press\u00e3o<\/p><\/td><td><p>EA<\/p><\/td><td><p>Inspe\u00e7\u00e3o obrigat\u00f3ria<\/p><\/td><\/tr><tr><td><p>SVC-1004<\/p><\/td><td><p>Manuten\u00e7\u00e3o preventiva de quadros el\u00e9tricos<\/p><\/td><td><p>DIA<\/p><\/td><td><p>Manuten\u00e7\u00e3o el\u00e9trica<\/p><\/td><\/tr><\/tbody><\/table><p style=\"text-align: left;\">Estes registos de servi\u00e7o s\u00e3o normalmente utilizados por:<\/p><ul style=\"text-align: left;\"><li>Planeadores de manuten\u00e7\u00e3o<\/li><li>Engenheiros de fiabilidade<\/li><li>Gestores de ativos<\/li><li>Equipas de manuten\u00e7\u00e3o das instala\u00e7\u00f5es<\/li><\/ul><p style=\"text-align: left;\"><strong>Requisito de integra\u00e7\u00e3o multidom\u00ednio<\/strong><\/p><p style=\"text-align: left;\">Para organiza\u00e7\u00f5es orientadas para a manuten\u00e7\u00e3o, repara\u00e7\u00e3o e opera\u00e7\u00f5es (MRO), os dados de refer\u00eancia de servi\u00e7os <strong>n\u00e3o pode funcionar isoladamente<\/strong>. Deve ser integrado com:<\/p><ul style=\"text-align: left;\"><li><strong>Dados mestre de materiais<\/strong><br \/>(pe\u00e7as sobressalentes e consum\u00edveis necess\u00e1rios durante a execu\u00e7\u00e3o do servi\u00e7o)<\/li><li><strong>Dados mestre de ativos fixos \/ equipamentos<\/strong><br \/>(para associar servi\u00e7os a m\u00e1quinas espec\u00edficas ou a meios de produ\u00e7\u00e3o)<\/li><li><strong>Dados mestre de fornecedores<\/strong><br \/>(empresas externas de manuten\u00e7\u00e3o, organismos de inspe\u00e7\u00e3o, prestadores de servi\u00e7os OEM)<\/li><\/ul><p style=\"text-align: left;\">Esta integra\u00e7\u00e3o estreita permite:<\/p><ul style=\"text-align: left;\"><li>C\u00e1lculo preciso dos custos de manuten\u00e7\u00e3o por ativo<\/li><li>Rastreabilidade dos servi\u00e7os prestados<\/li><li>Melhoria do planeamento do invent\u00e1rio de MRO<\/li><li>Melhor an\u00e1lise dos custos ao longo do ciclo de vida<\/li><\/ul><p style=\"text-align: left;\">Esta \u00e9 tamb\u00e9m a principal raz\u00e3o pela qual, no SAP, os dados mestre de servi\u00e7os se encontram no m\u00f3dulo MM (Gest\u00e3o de Materiais), que regula o aprovisionamento tanto de materiais como de servi\u00e7os.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5851\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5851\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> 2. Equipas de Finan\u00e7as e Contas a Pagar <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-down\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5851\" class=\"elementor-element elementor-element-32ae74f e-con-full e-flex e-con e-child\" data-id=\"32ae74f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5851\" class=\"elementor-element elementor-element-0cdead5 e-con-full e-flex e-con e-child\" data-id=\"0cdead5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b061e45 elementor-widget elementor-widget-text-editor\" data-id=\"b061e45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">Estas equipas utilizam principalmente os sistemas para determinar a natureza dos servi\u00e7os, processar as faturas e realizar an\u00e1lises de despesas.<\/p><p style=\"text-align: left;\">Estas equipas tamb\u00e9m podem efetuar os registos por conta pr\u00f3pria, caso contratem equipas externas para lhes prestar apoio nas \u00e1reas financeira e contabil\u00edstica<\/p><p style=\"text-align: left;\">As equipas de Finan\u00e7as e de Contabilidade a Receber recorrem aos Dados Mestres de Servi\u00e7os principalmente para o processamento de faturas, a classifica\u00e7\u00e3o de custos e a an\u00e1lise de despesas.<\/p><p style=\"text-align: left;\">Embora nem sempre criem registos de servi\u00e7o, s\u00e3o grandes utilizadores dos dados mestre de servi\u00e7o.<\/p><p style=\"text-align: left;\"><strong>Tipos de servi\u00e7os registados<\/strong><\/p><ul style=\"text-align: left;\"><li>Servi\u00e7os de contabilidade e escritura\u00e7\u00e3o<\/li><li>Servi\u00e7os de auditoria e fiscalidade<\/li><li>Assessoria e consultoria financeira<\/li><li>Servi\u00e7os de processamento de sal\u00e1rios<\/li><\/ul><p style=\"text-align: left;\"><strong>Exemplos de registos mestre de servi\u00e7os<\/strong><\/p><table class=\"alignleft\"><thead><tr><td><p><strong>ID do servi\u00e7o<\/strong><\/p><\/td><td><p><strong>Descri\u00e7\u00e3o do servi\u00e7o<\/strong><\/p><\/td><td><p><strong>UoM<\/strong><\/p><\/td><td><p><strong>Categoria<\/strong><\/p><\/td><\/tr><\/thead><tbody><tr><td><p>SVC-3001<\/p><\/td><td><p>Servi\u00e7os de auditoria legal<\/p><\/td><td><p>EA<\/p><\/td><td><p>Auditoria<\/p><\/td><\/tr><tr><td><p>SVC-3002<\/p><\/td><td><p>Servi\u00e7os de consultoria fiscal<\/p><\/td><td><p>HORA<\/p><\/td><td><p>Consultoria Financeira<\/p><\/td><\/tr><tr><td><p>SVC-3003<\/p><\/td><td><p>Servi\u00e7os de processamento de sal\u00e1rios<\/p><\/td><td><p>M\u00caS<\/p><\/td><td><p>Opera\u00e7\u00f5es Financeiras<\/p><\/td><\/tr><\/tbody><\/table><p style=\"text-align: left;\">As equipas financeiras utilizam estes registos para:<\/p><ul style=\"text-align: left;\"><li>Conciliar as faturas com precis\u00e3o<\/li><li>Classificar as despesas por natureza do servi\u00e7o<\/li><li>Analisar os custos por fornecedor e por categoria<\/li><li>Assegurar que os lan\u00e7amentos no Raz\u00e3o sejam corretos<\/li><\/ul><p style=\"text-align: left;\">Em algumas organiza\u00e7\u00f5es, as equipas financeiras podem tamb\u00e9m criar registos de servi\u00e7os quando recorrem a ag\u00eancias externas de contabilidade ou de conformidade.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5852\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5852\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> 3.  Equipas de TI e de desenvolvimento de software <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-down\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5852\" class=\"elementor-element elementor-element-07c43e7 e-con-full e-flex e-con e-child\" data-id=\"07c43e7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5852\" class=\"elementor-element elementor-element-20dd5f8 e-con-full e-flex e-con e-child\" data-id=\"20dd5f8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-928970d elementor-widget elementor-widget-text-editor\" data-id=\"928970d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">Isto inclui servi\u00e7os de software com ag\u00eancias de desenvolvimento especializadas, parceiros de implementa\u00e7\u00e3o e equipas offshore para a cria\u00e7\u00e3o e implementa\u00e7\u00e3o de aplica\u00e7\u00f5es de software.<\/p><p style=\"text-align: left;\">As organiza\u00e7\u00f5es de TI dependem fortemente de prestadores de servi\u00e7os externos, o que torna os dados mestre dos servi\u00e7os fundamentais para as opera\u00e7\u00f5es digitais.<\/p><h4 style=\"text-align: left;\" data-start=\"3154\" data-end=\"3185\">Tipos de servi\u00e7os registados<\/h4><ul style=\"text-align: left;\" data-start=\"3186\" data-end=\"3407\"><li data-start=\"3186\" data-end=\"3219\"><p data-start=\"3188\" data-end=\"3219\">Servi\u00e7os de desenvolvimento de software<\/p><\/li><li data-start=\"3220\" data-end=\"3267\"><p data-start=\"3222\" data-end=\"3267\">Servi\u00e7os de implementa\u00e7\u00e3o de ERP e de aplica\u00e7\u00f5es<\/p><\/li><li data-start=\"3268\" data-end=\"3313\"><p data-start=\"3270\" data-end=\"3313\">Servi\u00e7os de integra\u00e7\u00e3o e migra\u00e7\u00e3o de sistemas<\/p><\/li><li data-start=\"3314\" data-end=\"3346\"><p data-start=\"3316\" data-end=\"3346\">Suporte \u00e0 infraestrutura na nuvem<\/p><\/li><li data-start=\"3347\" data-end=\"3370\"><p data-start=\"3349\" data-end=\"3370\">Servi\u00e7os de TI geridos<\/p><\/li><li data-start=\"3371\" data-end=\"3407\"><p data-start=\"3373\" data-end=\"3407\">Servi\u00e7os de ciberseguran\u00e7a e auditoria<\/p><\/li><\/ul><h4 style=\"text-align: left;\" data-start=\"3409\" data-end=\"3444\">Exemplos de registos mestre de servi\u00e7os<\/h4><div class=\"TyagGW_tableContainer\" style=\"text-align: left;\"><div class=\"group TyagGW_tableWrapper flex flex-col-reverse w-fit\" tabindex=\"-1\"><table><thead><tr><td><p><strong>ID do servi\u00e7o<\/strong><\/p><\/td><td><p><strong>Descri\u00e7\u00e3o do servi\u00e7o<\/strong><\/p><\/td><td><p><strong>UoM<\/strong><\/p><\/td><td><p><strong>Categoria<\/strong><\/p><\/td><\/tr><\/thead><tbody><tr><td><p>SVC-2001<\/p><\/td><td><p>Consultoria na implementa\u00e7\u00e3o do SAP S\/4HANA<\/p><\/td><td><p>HORA<\/p><\/td><td><p>Consultoria em TI<\/p><\/td><\/tr><tr><td><p>SVC-2002<\/p><\/td><td><p>Desenvolvimento de Aplica\u00e7\u00f5es \u2013 Java<\/p><\/td><td><p>HORA<\/p><\/td><td><p>Desenvolvimento de software<\/p><\/td><\/tr><tr><td><p>SVC-2003<\/p><\/td><td><p>Suporte \u00e0 infraestrutura na nuvem<\/p><\/td><td><p>M\u00caS<\/p><\/td><td><p>Servi\u00e7os Geridos<\/p><\/td><\/tr><tr><td><p>SVC-2004<\/p><\/td><td><p>Servi\u00e7o de Avalia\u00e7\u00e3o de Ciberseguran\u00e7a<\/p><\/td><td><p>EA<\/p><\/td><td><p>Seguran\u00e7a Inform\u00e1tica<\/p><\/td><\/tr><\/tbody><\/table><\/div><\/div><p style=\"text-align: left;\" data-start=\"3842\" data-end=\"3868\">Estes registos s\u00e3o utilizados por:<\/p><ul style=\"text-align: left;\" data-start=\"3869\" data-end=\"3980\"><li data-start=\"3869\" data-end=\"3891\"><p data-start=\"3871\" data-end=\"3891\">Equipas de aquisi\u00e7\u00e3o de TI<\/p><\/li><li data-start=\"3892\" data-end=\"3924\"><p data-start=\"3894\" data-end=\"3924\">Gabinetes de transforma\u00e7\u00e3o digital<\/p><\/li><li data-start=\"3925\" data-end=\"3931\"><p data-start=\"3927\" data-end=\"3931\">PMOs<\/p><\/li><li data-start=\"3932\" data-end=\"3980\"><p data-start=\"3934\" data-end=\"3980\">Finan\u00e7as para capitaliza\u00e7\u00e3o vs. acompanhamento de despesas<\/p><\/li><\/ul><p style=\"text-align: left;\" data-start=\"3982\" data-end=\"4123\">Os registos de servi\u00e7os padronizados ajudam as equipas de TI a evitar entradas duplicadas relativas a servi\u00e7os de consultoria e proporcionam uma melhor visibilidade das despesas de TI por categoria de servi\u00e7o.<\/p><p style=\"text-align: left;\">\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5853\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5853\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> 4.  Marketing e Comunica\u00e7\u00e3o <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-down\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5853\" class=\"elementor-element elementor-element-9b9edbb e-flex e-con-boxed e-con e-child\" data-id=\"9b9edbb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5853\" class=\"elementor-element elementor-element-c2127da e-con-full e-flex e-con e-child\" data-id=\"c2127da\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5040eae elementor-widget elementor-widget-text-editor\" data-id=\"5040eae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">Os servi\u00e7os que abrangem conte\u00fados de marketing, produ\u00e7\u00e3o de v\u00eddeo, escrita criativa, marketing de desempenho e rela\u00e7\u00f5es p\u00fablicas tamb\u00e9m s\u00e3o registados nos dados mestre de servi\u00e7os.\u00a0<\/p><p style=\"text-align: left;\">As fun\u00e7\u00f5es de marketing dependem cada vez mais de ag\u00eancias externas e de parceiros criativos, o que torna essencial uma gest\u00e3o global dos servi\u00e7os.<\/p><p style=\"text-align: left;\"><strong>Tipos de servi\u00e7os registados<\/strong><\/p><ul style=\"text-align: left;\"><li>Desenvolvimento de conte\u00fados criativos<\/li><li>Produ\u00e7\u00e3o de v\u00eddeo e multim\u00e9dia<\/li><li>Servi\u00e7os de marketing digital<\/li><li>Campanhas de marketing de desempenho<\/li><li>Servi\u00e7os de rela\u00e7\u00f5es p\u00fablicas e de imagem de marca<\/li><\/ul><p style=\"text-align: left;\"><strong>Exemplos de registos mestre de servi\u00e7os<\/strong><\/p><table class=\"alignleft\"><thead><tr><td><p><strong>ID do servi\u00e7o<\/strong><\/p><\/td><td><p><strong>Descri\u00e7\u00e3o do servi\u00e7o<\/strong><\/p><\/td><td><p><strong>UoM<\/strong><\/p><\/td><td><p><strong>Categoria<\/strong><\/p><\/td><\/tr><\/thead><tbody><tr><td><p>SVC-4001<\/p><\/td><td><p>Produ\u00e7\u00e3o de V\u00eddeos Corporativos<\/p><\/td><td><p>EA<\/p><\/td><td><p>Servi\u00e7os de Comunica\u00e7\u00e3o Social<\/p><\/td><\/tr><tr><td><p>SVC-4002<\/p><\/td><td><p>Gest\u00e3o de campanhas nas redes sociais<\/p><\/td><td><p>M\u00caS<\/p><\/td><td><p>Marketing Digital<\/p><\/td><\/tr><tr><td><p>SVC-4003<\/p><\/td><td><p>Servi\u00e7os de Rela\u00e7\u00f5es P\u00fablicas e Divulga\u00e7\u00e3o nos Meios de Comunica\u00e7\u00e3o Social<\/p><\/td><td><p>M\u00caS<\/p><\/td><td><p>Rela\u00e7\u00f5es P\u00fablicas<\/p><\/td><\/tr><tr><td><p>SVC-4004<\/p><\/td><td><p>Desenvolvimento de conte\u00fados para o site<\/p><\/td><td><p>HORA<\/p><\/td><td><p>Servi\u00e7os Criativos<\/p><\/td><\/tr><\/tbody><\/table><p style=\"text-align: left;\">Estes registos normalizados ajudam as organiza\u00e7\u00f5es a:<\/p><ul><li style=\"text-align: left;\">Acompanhar com precis\u00e3o as despesas de marketing<\/li><li style=\"text-align: left;\">Comparar o desempenho das ag\u00eancias<\/li><li style=\"text-align: left;\">Evite a duplica\u00e7\u00e3o de c\u00f3digos de servi\u00e7o entre regi\u00f5es<\/li><li style=\"text-align: left;\">Melhorar a elabora\u00e7\u00e3o de or\u00e7amentos e a medi\u00e7\u00e3o do ROI<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5854\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5854\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> 5.  Equipas de Cadeia de Abastecimento e Log\u00edstica <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-down\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5854\" class=\"elementor-element elementor-element-a168429 e-flex e-con-boxed e-con e-child\" data-id=\"a168429\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5854\" class=\"elementor-element elementor-element-f420e62 e-con-full e-flex e-con e-child\" data-id=\"f420e62\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39caeee elementor-widget elementor-widget-text-editor\" data-id=\"39caeee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">Servi\u00e7os espec\u00edficos de armazenagem, descarregamento de carga a granel, movimenta\u00e7\u00e3o de materiais e transporte (log\u00edstica) e criados no \u00abMestre de Servi\u00e7os\u00bb.<\/p><p style=\"text-align: left;\">Isto inclui tamb\u00e9m servi\u00e7os relacionados com as cadeias de abastecimento da produ\u00e7\u00e3o, tais como a gest\u00e3o de armaz\u00e9ns, a manuten\u00e7\u00e3o de stocks, a triagem, etc.<\/p><p style=\"text-align: left;\">Embora existam m\u00f3dulos separados que registam os detalhes destes servi\u00e7os, \u00e9 criado um registo para o servi\u00e7o espec\u00edfico no \u00abService Master\u00bb<\/p><p style=\"text-align: left;\">Devido \u00e0 complexidade destes servi\u00e7os, os seus detalhes espec\u00edficos, tais como percurso, transportadora, pre\u00e7os de frete, etc., s\u00e3o registados em m\u00f3dulos separados, como o \u00abmestre de transporte\u00bb no \u00abTransportation Management\u00bb do SAP<\/p><p style=\"text-align: left;\">As organiza\u00e7\u00f5es da cadeia de abastecimento recorrem a uma vasta gama de servi\u00e7os log\u00edsticos e operacionais, todos eles registados no Service Master.<\/p><p style=\"text-align: left;\"><strong>Tipos de servi\u00e7os registados<\/strong><\/p><ul style=\"text-align: left;\"><li>Servi\u00e7os de transporte e de carga<\/li><li>Servi\u00e7os de armazenagem<\/li><li>Manuseamento de materiais e carga\/descarga<\/li><li>Servi\u00e7os de gest\u00e3o de armaz\u00e9ns<\/li><li>Servi\u00e7os de embalagem e rotulagem<\/li><\/ul><p style=\"text-align: left;\"><strong>Exemplos de registos mestre de servi\u00e7os<\/strong><\/p><table class=\"alignleft\"><thead><tr><td><p><strong>ID do servi\u00e7o<\/strong><\/p><\/td><td><p><strong>Descri\u00e7\u00e3o do servi\u00e7o<\/strong><\/p><\/td><td><p><strong>UoM<\/strong><\/p><\/td><td><p><strong>Categoria<\/strong><\/p><\/td><\/tr><\/thead><tbody><tr><td><p>SVC-5001<\/p><\/td><td><p>Transporte rodovi\u00e1rio \u2013 Carga completa<\/p><\/td><td><p>VIAGEM<\/p><\/td><td><p>Log\u00edstica<\/p><\/td><\/tr><tr><td><p>SVC-5002<\/p><\/td><td><p>Servi\u00e7os de manuseamento em armaz\u00e9ns<\/p><\/td><td><p>TON<\/p><\/td><td><p>Armazenagem<\/p><\/td><\/tr><tr><td><p>SVC-5003<\/p><\/td><td><p>Servi\u00e7os de gest\u00e3o de armaz\u00e9ns<\/p><\/td><td><p>M\u00caS<\/p><\/td><td><p>Opera\u00e7\u00f5es de invent\u00e1rio<\/p><\/td><\/tr><tr><td><p>SVC-5004<\/p><\/td><td><p>Servi\u00e7os de descarga de contentores<\/p><\/td><td><p>EA<\/p><\/td><td><p>Manuseamento de materiais<\/p><\/td><\/tr><\/tbody><\/table><p style=\"text-align: left;\">Embora os par\u00e2metros log\u00edsticos detalhados, tais como:<\/p><ul style=\"text-align: left;\"><li>Percurso<\/li><li>Operadora<\/li><li>Tarifas de frete<\/li><li>Zonas de entrega<\/li><\/ul><p style=\"text-align: left;\">s\u00e3o mantidos em m\u00f3dulos especializados (por exemplo, Gest\u00e3o de Transportes da SAP), mas continua a existir um registo de servi\u00e7o padronizado no Mestre de Servi\u00e7os para representar o pr\u00f3prio servi\u00e7o.<\/p><p style=\"text-align: left;\">Isto garante um acompanhamento financeiro e de aquisi\u00e7\u00f5es coerente ao longo de toda a cadeia de abastecimento.<\/p><p style=\"text-align: left;\">Uma abordagem de dados mestre multidom\u00ednio \u2014 que integra dados relativos a servi\u00e7os, fornecedores, materiais e log\u00edstica \u2014 melhora significativamente a visibilidade e o controlo da cadeia de abastecimento.\u00a0<\/p><p style=\"text-align: left;\"><a href=\"https:\/\/www.verdantis.com\/supply-chain-master-data\/\">Este artigo<\/a> aborda todos os dom\u00ednios dos dados mestre da cadeia de abastecimento e explica como uma abordagem multidom\u00ednio aos dados mestre pode capacitar as equipas da cadeia de abastecimento.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5855\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5855\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> 6.  Equipas jur\u00eddicas e de conformidade <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-down\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5855\" class=\"elementor-element elementor-element-87be1eb e-flex e-con-boxed e-con e-child\" data-id=\"87be1eb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5855\" class=\"elementor-element elementor-element-2bb3289 e-con-full e-flex e-con e-child\" data-id=\"2bb3289\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-046c5c6 elementor-widget elementor-widget-text-editor\" data-id=\"046c5c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">Os servi\u00e7os jur\u00eddicos, de auditoria e de consultoria, juntamente com uma breve descri\u00e7\u00e3o da sua natureza, s\u00e3o igualmente registados com refer\u00eancia ao escrit\u00f3rio de advogados ou ao advogado independente respons\u00e1vel pela presta\u00e7\u00e3o desse servi\u00e7o.<\/p><p style=\"text-align: left;\">As fun\u00e7\u00f5es jur\u00eddicas e de conformidade tamb\u00e9m dependem de servi\u00e7os profissionais externos.<\/p><p style=\"text-align: left;\"><strong>Tipos de servi\u00e7os registados<\/strong><\/p><ul style=\"text-align: left;\"><li>Servi\u00e7os de consultoria jur\u00eddica<\/li><li>Apoio em lit\u00edgios<\/li><li>Auditorias de conformidade<\/li><li>Consultoria em mat\u00e9ria de regulamenta\u00e7\u00e3o<\/li><li>Servi\u00e7os de propriedade intelectual<\/li><\/ul><p style=\"text-align: left;\"><strong>Exemplos de registos mestre de servi\u00e7os<\/strong><\/p><table class=\"alignleft\"><thead><tr><td><p><strong>ID do servi\u00e7o<\/strong><\/p><\/td><td><p><strong>Descri\u00e7\u00e3o do servi\u00e7o<\/strong><\/p><\/td><td><p><strong>UoM<\/strong><\/p><\/td><td><p><strong>Categoria<\/strong><\/p><\/td><\/tr><\/thead><tbody><tr><td><p>SVC-6001<\/p><\/td><td><p>Servi\u00e7os de assessoria jur\u00eddica empresarial<\/p><\/td><td><p>HORA<\/p><\/td><td><p>Servi\u00e7os jur\u00eddicos<\/p><\/td><\/tr><tr><td><p>SVC-6002<\/p><\/td><td><p>Auditoria de Conformidade Regulamentar<\/p><\/td><td><p>EA<\/p><\/td><td><p>Conformidade<\/p><\/td><\/tr><tr><td><p>SVC-6003<\/p><\/td><td><p>Revis\u00e3o e An\u00e1lise de Contratos<\/p><\/td><td><p>EA<\/p><\/td><td><p>An\u00e1lise jur\u00eddica<\/p><\/td><\/tr><\/tbody><\/table><p style=\"text-align: left;\">Estes registos est\u00e3o associados a:<\/p><ul style=\"text-align: left;\"><li>Escrit\u00f3rios de advogados<\/li><li>Consultores independentes<\/li><li>Entidades reguladoras<\/li><\/ul><p style=\"text-align: left;\">Ajudam as organiza\u00e7\u00f5es a acompanhar as despesas jur\u00eddicas, a gerir os processos e a manter-se preparadas para auditorias.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5dc5f5a e-flex e-con-boxed e-con e-parent\" data-id=\"5dc5f5a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b88d755 elementor-widget elementor-widget-heading\" data-id=\"b88d755\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\" id=\"where-is-the-service-master-configured-in-an-erp\">Onde \u00e9 que a configura\u00e7\u00e3o do Service Master se encontra num ERP? <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0ec6371 e-flex e-con-boxed e-con e-parent\" data-id=\"0ec6371\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b0c69e3 elementor-widget elementor-widget-text-editor\" data-id=\"b0c69e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"339\" data-end=\"446\">A configura\u00e7\u00e3o, a estrutura e o armazenamento dos dados mestre de servi\u00e7os variam significativamente entre as diferentes plataformas ERP.<\/p><p data-start=\"448\" data-end=\"746\">Esta varia\u00e7\u00e3o existe porque os sistemas ERP foram, historicamente, concebidos em torno da aquisi\u00e7\u00e3o e do controlo financeiro, e n\u00e3o em fun\u00e7\u00e3o da natureza f\u00edsica ou n\u00e3o f\u00edsica do que est\u00e1 a ser adquirido. Consequentemente, cada sistema ERP trata os servi\u00e7os de forma diferente, dependendo da forma como a sua arquitetura de aquisi\u00e7\u00e3o foi concebida.<\/p><p data-start=\"748\" data-end=\"798\">Em termos gerais, os sistemas ERP seguem uma de duas abordagens:<\/p><ol data-start=\"800\" data-end=\"965\"><li data-start=\"800\" data-end=\"865\"><p data-start=\"803\" data-end=\"865\"><strong data-start=\"803\" data-end=\"838\">Objeto \u00abService Master\u00bb dedicado<\/strong> (exemplo: SAP, Infor LN)<\/p><\/li><li data-start=\"866\" data-end=\"965\"><p data-start=\"869\" data-end=\"965\"><strong data-start=\"869\" data-end=\"927\">Servi\u00e7o tratado como um artigo n\u00e3o-estoque no Mestre de Artigos<\/strong> (exemplo: Oracle, Microsoft Dynamics)<\/p><\/li><\/ol><p data-start=\"967\" data-end=\"1091\">Saber onde se encontra o Service Master \u00e9 fundamental para a governa\u00e7\u00e3o de dados, as integra\u00e7\u00f5es e a elabora\u00e7\u00e3o de relat\u00f3rios a n\u00edvel da empresa.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-83a66f2 e-con-full e-flex e-con e-child\" data-id=\"83a66f2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e57284d elementor-widget elementor-widget-heading\" data-id=\"e57284d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\" id=\"service-master-in-sap\">Service Master no SAP <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9bbe0ef elementor-widget elementor-widget-text-editor\" data-id=\"9bbe0ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>No SAP, a tabela \u00abService Master\u00bb encontra-se no m\u00f3dulo MM (Gest\u00e3o de Materiais).<\/p><p>Embora possa parecer contraintuitivo, uma vez que os Servi\u00e7os abrangem v\u00e1rias fun\u00e7\u00f5es diferentes, \u00e9 importante compreender que o SAP MM \u00e9 o principal respons\u00e1vel pelos processos de \u00abaquisi\u00e7\u00e3o\u00bb.<\/p><p>Isto inclui n\u00e3o s\u00f3 bens tang\u00edveis, como os materiais, mas tamb\u00e9m a aquisi\u00e7\u00e3o de servi\u00e7os.<\/p><p>Uma vez que um \u00abService Master\u00bb \u00e9 bastante relevante como dom\u00ednio de dados mestre para os processos de aquisi\u00e7\u00e3o, este encontra-se no m\u00f3dulo MM, mas \u00e9 utilizado em toda a organiza\u00e7\u00e3o.<\/p><p>Mesmo as empresas que n\u00e3o desenvolvem atividades de fabrico nem de produ\u00e7\u00e3o utilizam o m\u00f3dulo \u00abGest\u00e3o de Materiais\u00bb, uma vez que se trata de um m\u00f3dulo gen\u00e9rico respons\u00e1vel pela gest\u00e3o de aquisi\u00e7\u00f5es e da cadeia de abastecimento nas opera\u00e7\u00f5es empresariais.<\/p><p>Os dom\u00ednios de dados mestre no SAP, a forma como s\u00e3o configurados e as suas funcionalidades s\u00e3o <a href=\"https:\/\/www.verdantis.com\/sap-mdm\/\">abordado neste artigo<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f80ad7 elementor-widget elementor-widget-n-accordion\" data-id=\"2f80ad7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00e3o. Abra os links com a tecla Enter ou a barra de espa\u00e7o, feche-os com a tecla Escape e navegue com as setas do teclado\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-4980\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-4980\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Leia mais <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-down\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4980\" class=\"elementor-element elementor-element-f04e0aa e-con-full e-flex e-con e-child\" data-id=\"f04e0aa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-4980\" class=\"elementor-element elementor-element-4d546d2 e-con-full e-flex e-con e-child\" data-id=\"4d546d2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53dbd06 elementor-widget elementor-widget-text-editor\" data-id=\"53dbd06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">No SAP, o registo mestre de servi\u00e7os faz parte do m\u00f3dulo MM (Gest\u00e3o de Materiais).<\/p><p style=\"text-align: left;\">\u00c0 primeira vista, isto pode parecer contraintuitivo, uma vez que os servi\u00e7os s\u00e3o intang\u00edveis e abrangem departamentos como o de TI, o Financeiro, o Jur\u00eddico e o de Manuten\u00e7\u00e3o. No entanto, a integra\u00e7\u00e3o dos Dados Mestres de Servi\u00e7os no MM \u00e9 intencional e arquitetonicamente s\u00f3lida.<\/p><p style=\"text-align: left;\"><strong>Por que raz\u00e3o a SAP coloca o Service Master no MM<\/strong><\/p><p style=\"text-align: left;\">O SAP MM \u00e9, essencialmente, respons\u00e1vel pelos processos de aquisi\u00e7\u00e3o, e n\u00e3o apenas pelos materiais.<\/p><p style=\"text-align: left;\">A gest\u00e3o de compras no SAP inclui:<\/p><ul style=\"text-align: left;\"><li>Aquisi\u00e7\u00e3o de materiais f\u00edsicos<\/li><li>Contrata\u00e7\u00e3o de servi\u00e7os externos<\/li><li>Gest\u00e3o de fornecedores<\/li><li>Gest\u00e3o de contratos<\/li><li>Verifica\u00e7\u00e3o de faturas<\/li><\/ul><p style=\"text-align: left;\">Uma vez que os servi\u00e7os s\u00e3o <strong>adquiridos junto de fornecedores externos<\/strong>, logicamente, fazem parte do mesmo ciclo de vida de aquisi\u00e7\u00e3o que os materiais.<\/p><p style=\"text-align: left;\">Por conseguinte, o Service Master \u00e9 modelado como um <strong>objeto de dados mestre de aquisi\u00e7\u00e3o<\/strong>, apesar de ser utilizado por v\u00e1rias fun\u00e7\u00f5es empresariais.<\/p><p style=\"text-align: left;\"><strong>Como funciona o Service Master no SAP<\/strong><\/p><p style=\"text-align: left;\">No SAP, um registo mestre de servi\u00e7o cont\u00e9m normalmente:<\/p><table class=\"alignleft\"><thead><tr><td><p><strong>Campo<\/strong><\/p><\/td><td><p><strong>Exemplo<\/strong><\/p><\/td><\/tr><\/thead><tbody><tr><td><p>N\u00famero de servi\u00e7o<\/p><\/td><td><p>SVC-100012<\/p><\/td><\/tr><tr><td><p>Texto curto<\/p><\/td><td><p>Servi\u00e7o de revis\u00e3o de bombas<\/p><\/td><\/tr><tr><td><p>Texto extenso<\/p><\/td><td><p>Desmontagem completa, inspe\u00e7\u00e3o e remontagem de uma bomba centr\u00edfuga<\/p><\/td><\/tr><tr><td><p>Unidade de medida<\/p><\/td><td><p>HORA \/ EA<\/p><\/td><\/tr><tr><td><p>Categoria de servi\u00e7o<\/p><\/td><td><p>Manuten\u00e7\u00e3o mec\u00e2nica<\/p><\/td><\/tr><tr><td><p>Classifica\u00e7\u00e3o<\/p><\/td><td><p>UNSPSC \/ Taxonomia interna<\/p><\/td><\/tr><\/tbody><\/table><p style=\"text-align: left;\">Estes registos de servi\u00e7o s\u00e3o utilizados em:<\/p><ul style=\"text-align: left;\"><li>Pedidos de aquisi\u00e7\u00e3o de servi\u00e7os<\/li><li>Ordens de compra de servi\u00e7os<\/li><li>Fichas de Entrada de Servi\u00e7o (SES)<\/li><li>Verifica\u00e7\u00e3o de faturas<\/li><\/ul><p style=\"text-align: left;\"><strong>Exemplo de fluxo de utiliza\u00e7\u00e3o do SAP<\/strong><\/p><ol style=\"text-align: left;\"><li>A equipa de manuten\u00e7\u00e3o emite uma ordem de trabalho para a repara\u00e7\u00e3o de uma bomba externa<\/li><li>O comprador cria uma ordem de compra de servi\u00e7os utilizando <strong>Service Master: \u00abServi\u00e7o de revis\u00e3o de bombas\u00bb<\/strong><\/li><li>O fornecedor executa o trabalho<\/li><li>O departamento de manuten\u00e7\u00e3o confirma a conclus\u00e3o atrav\u00e9s da Ficha de Entrada de Servi\u00e7o<\/li><li>O departamento financeiro lan\u00e7a a fatura com o mesmo c\u00f3digo de servi\u00e7o<\/li><\/ol><p style=\"text-align: left;\">O mesmo registo mestre de servi\u00e7o \u00e9, portanto, utilizado por:<\/p><ul style=\"text-align: left;\"><li>Manuten\u00e7\u00e3o<\/li><li>Contrata\u00e7\u00e3o p\u00fablica<\/li><li>Finan\u00e7as<\/li><li>Contabilidade de ativos<\/li><\/ul><p style=\"text-align: left;\"><strong>Por que raz\u00e3o o SAP MM \u00e9 utilizado mesmo por empresas que n\u00e3o pertencem ao setor industrial<\/strong><\/p><p style=\"text-align: left;\">Mesmo as organiza\u00e7\u00f5es que n\u00e3o fabricam produtos \u2014 tais como empresas de servi\u00e7os de TI, bancos ou empresas de servi\u00e7os p\u00fablicos \u2014 continuam a utilizar o SAP MM, uma vez que este funciona como um m\u00f3dulo gen\u00e9rico de aprovisionamento empresarial.<\/p><p style=\"text-align: left;\">Quer uma organiza\u00e7\u00e3o esteja a adquirir:<\/p><ul style=\"text-align: left;\"><li>Servi\u00e7os de consultoria<\/li><li>Aviso jur\u00eddico<\/li><li>Desenvolvimento de software<\/li><li>Gest\u00e3o de instala\u00e7\u00f5es<\/li><\/ul><p style=\"text-align: left;\">\u2026o processo de aquisi\u00e7\u00e3o mant\u00e9m-se inalterado, raz\u00e3o pela qual os dados mestre de servi\u00e7os se encontram centralizados no MM e s\u00e3o partilhados por toda a organiza\u00e7\u00e3o.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-083fba9 e-con-full e-flex e-con e-child\" data-id=\"083fba9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8938c35 elementor-widget elementor-widget-heading\" data-id=\"8938c35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\" id=\"service-master-in-oracle\">Service Master na Oracle <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb79adb elementor-widget elementor-widget-text-editor\" data-id=\"cb79adb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nos sistemas Oracle, um \u00abMestre de Servi\u00e7os\u00bb n\u00e3o existe como um objeto distinto, mas sim no \u00e2mbito dos mesmos dados mestre que gerem os materiais. Nos sistemas Oracle, estes s\u00e3o designados por \u00abDados Mestre de Artigos\u00bb, que incluem dados relativos a materiais tang\u00edveis, bem como a \u00abServi\u00e7os\u00bb<\/p><p>Para distinguir eficazmente um registo de dados de \u00abServi\u00e7o\u00bb de um de \u00abMateriais\u00bb, os utilizadores da Oracle consultam atributos espec\u00edficos e os respetivos valores definidos ao n\u00edvel do \u00abArtigo\u00bb.<\/p><p>Isto inclui:<\/p><ol><li>Estoc\u00e1vel (Atributo) \u2013 Definido como N\u00c3O<\/li><li>Valor dos ativos em stock \u2013 Definido como N\u00c3O<\/li><li>Separador \u00abCompras\u00bb \u2013 Os atributos relevantes relativos \u00e0s compras (unidade de medida, pre\u00e7o, etc.) s\u00e3o definidos aqui, \u00e0 semelhan\u00e7a do que acontece com o material padr\u00e3o<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4c98b2 elementor-widget elementor-widget-n-accordion\" data-id=\"c4c98b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00e3o. Abra os links com a tecla Enter ou a barra de espa\u00e7o, feche-os com a tecla Escape e navegue com as setas do teclado\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2060\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2060\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Leia mais <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-down\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2060\" class=\"elementor-element elementor-element-88c7451 e-con-full e-flex e-con e-child\" data-id=\"88c7451\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2060\" class=\"elementor-element elementor-element-c659e00 e-con-full e-flex e-con e-child\" data-id=\"c659e00\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-73a6d69 elementor-widget elementor-widget-text-editor\" data-id=\"73a6d69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">Os sistemas ERP da Oracle seguem uma abordagem arquitet\u00f3nica diferente.<\/p><p style=\"text-align: left;\">No Oracle, n\u00e3o existe um objeto \u00abService Master\u00bb separado.<\/p><p style=\"text-align: left;\">Em vez disso, tanto os materiais como os servi\u00e7os s\u00e3o geridos numa \u00fanica estrutura de dados mestre, conhecida como \u00abMestre de Artigos\u00bb.<\/p><p style=\"text-align: left;\">Este registo mestre de artigos inclui:<\/p><ul style=\"text-align: left;\"><li>Materiais f\u00edsicos<\/li><li>Pe\u00e7as sobressalentes<\/li><li>Consum\u00edveis<\/li><li>Artigos que n\u00e3o est\u00e3o em stock<\/li><li>Servi\u00e7os<\/li><\/ul><p style=\"text-align: left;\">A distin\u00e7\u00e3o entre um material e um servi\u00e7o \u00e9 regulada atrav\u00e9s de <strong>atributos ao n\u00edvel do item<\/strong>.<\/p><p style=\"text-align: left;\"><strong>Como a Oracle distingue os servi\u00e7os dos materiais<\/strong><\/p><p style=\"text-align: left;\">Um registo de servi\u00e7o no Oracle \u00e9, essencialmente, um registo mestre de artigo configurado como n\u00e3o pertencente ao invent\u00e1rio.<\/p><p style=\"text-align: left;\">Entre as principais caracter\u00edsticas contam-se:<\/p><ol style=\"text-align: left;\"><li><strong>Pode ser armazenado = N\u00c3O<\/strong><br \/>\u2192 Indica que o artigo n\u00e3o se encontra fisicamente em stock<\/li><li><strong>Valor dos ativos em stock = N\u00c3O<\/strong><br \/>\u2192 Garante que o servi\u00e7o n\u00e3o afete a avalia\u00e7\u00e3o do invent\u00e1rio<\/li><li><strong>Atributos de compra ativados<\/strong><br \/>\u2192 S\u00e3o atualizadas as unidades de medida, os dados dos fornecedores, os pre\u00e7os e os controlos de aquisi\u00e7\u00e3o<\/li><\/ol><p style=\"text-align: left;\"><strong>Exemplo de item de servi\u00e7o da Oracle<\/strong><\/p><table class=\"alignleft\"><thead><tr><td><p><strong>Atributo<\/strong><\/p><\/td><td><p><strong>Valor<\/strong><\/p><\/td><\/tr><\/thead><tbody><tr><td><p>N\u00famero do artigo<\/p><\/td><td><p>ITM-SVC-2045<\/p><\/td><\/tr><tr><td><p>Descri\u00e7\u00e3o<\/p><\/td><td><p>Servi\u00e7o de inspe\u00e7\u00e3o el\u00e9trica anual<\/p><\/td><\/tr><tr><td><p>Estoc\u00e1vel<\/p><\/td><td><p>N\u00e3o<\/p><\/td><\/tr><tr><td><p>Ativo de invent\u00e1rio<\/p><\/td><td><p>N\u00e3o<\/p><\/td><\/tr><tr><td><p>Unidade de medida principal<\/p><\/td><td><p>EA<\/p><\/td><\/tr><tr><td><p>Compra ativada<\/p><\/td><td><p>Sim<\/p><\/td><\/tr><\/tbody><\/table><p style=\"text-align: left;\">Do ponto de vista do sistema, a Oracle trata os servi\u00e7os como:<\/p><p style=\"text-align: left;\">\u00abArtigos que podem ser comprados, mas n\u00e3o est\u00e3o em stock.\u00bb<\/p><p style=\"text-align: left;\"><strong>Implica\u00e7\u00f5es da abordagem da Oracle<\/strong><\/p><p style=\"text-align: left;\"><strong>Vantagens<\/strong><\/p><ul style=\"text-align: left;\"><li>Tabela \u00fanica de dados mestre<\/li><li>Modelo de dados mais simples<\/li><li>Tratamento uniforme das aquisi\u00e7\u00f5es<\/li><\/ul><p style=\"text-align: left;\"><strong>Desafios<\/strong><\/p><ul style=\"text-align: left;\"><li>Os servi\u00e7os n\u00e3o disp\u00f5em de um esquema espec\u00edfico<\/li><li>Governan\u00e7a espec\u00edfica para servi\u00e7os, de \u00e2mbito limitado<\/li><li>Maior risco de duplica\u00e7\u00e3o<\/li><li>Maior depend\u00eancia das normas de nomenclatura<\/li><\/ul><p style=\"text-align: left;\">Uma vez que os servi\u00e7os e os materiais partilham o mesmo mestre, \u00e9 essencial que existam normas rigorosas de governa\u00e7\u00e3o e classifica\u00e7\u00e3o nos ambientes Oracle.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cc92667 e-con-full e-flex e-con e-child\" data-id=\"cc92667\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-409c88e elementor-widget elementor-widget-heading\" data-id=\"409c88e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\" id=\"service-master-configuration-in-other-erps\">Configura\u00e7\u00e3o do Service Master noutros sistemas ERP <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-673ccf1 elementor-widget elementor-widget-text-editor\" data-id=\"673ccf1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>O Microsoft Dynamics 365<\/strong> Esta abordagem \u00e9 semelhante \u00e0 da Oracle, na medida em que n\u00e3o utiliza um objeto \u00abMestre de Servi\u00e7os\u00bb separado para as aquisi\u00e7\u00f5es b\u00e1sicas, mas recorre ao Mestre de Artigos, em conjunto com m\u00f3dulos funcionais especializados.<\/p><p><strong>Infor LN<\/strong>, nomeadamente devido \u00e0s suas fortes ra\u00edzes na ind\u00fastria transformadora e na gest\u00e3o de ativos complexos, apresenta frequentemente a abordagem mais estruturada, semelhante \u00e0 da SAP, ao dedicar estruturas espec\u00edficas de dados mestre nos seus dom\u00ednios relevantes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd4d0d7 elementor-widget elementor-widget-n-accordion\" data-id=\"dd4d0d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00e3o. Abra os links com a tecla Enter ou a barra de espa\u00e7o, feche-os com a tecla Escape e navegue com as setas do teclado\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2320\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2320\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Leia mais <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-down\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2320\" class=\"elementor-element elementor-element-548297c e-con-full e-flex e-con e-child\" data-id=\"548297c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2320\" class=\"elementor-element elementor-element-28d0072 e-con-full e-flex e-con e-child\" data-id=\"28d0072\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3510adc elementor-widget elementor-widget-text-editor\" data-id=\"3510adc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\"><strong>Microsoft Dynamics 365<\/strong><\/p><p style=\"text-align: left;\">O Microsoft Dynamics 365 segue um modelo semelhante ao da Oracle.<\/p><p style=\"text-align: left;\">N\u00e3o mant\u00e9m um \u00abService Master\u00bb aut\u00f3nomo para as aquisi\u00e7\u00f5es b\u00e1sicas.<\/p><p style=\"text-align: left;\">Em vez disso, os servi\u00e7os s\u00e3o criados no Mestre de Artigos, normalmente utilizando:<\/p><ul style=\"text-align: left;\"><li>Tipo de item = Servi\u00e7o<\/li><li>Sem controlo de stock<\/li><li>Atributos de aquisi\u00e7\u00e3o ativados<\/li><\/ul><p style=\"text-align: left;\"><strong>Exemplo de item do servi\u00e7o Dynamics<\/strong><\/p><table class=\"alignleft\"><thead><tr><td><p><strong>Campo<\/strong><\/p><\/td><td><p><strong>Valor<\/strong><\/p><\/td><\/tr><\/thead><tbody><tr><td><p>N\u00famero do artigo<\/p><\/td><td><p>SRV-00128<\/p><\/td><\/tr><tr><td><p>Tipo de artigo<\/p><\/td><td><p>Servi\u00e7o<\/p><\/td><\/tr><tr><td><p>Acompanhamento do invent\u00e1rio<\/p><\/td><td><p>Desativado<\/p><\/td><\/tr><tr><td><p>UOM<\/p><\/td><td><p>Hora<\/p><\/td><\/tr><tr><td><p>Aquisi\u00e7\u00e3o ativada<\/p><\/td><td><p>Sim<\/p><\/td><\/tr><\/tbody><\/table><p style=\"text-align: left;\">Embora o Dynamics ofere\u00e7a m\u00f3dulos adicionais para a gest\u00e3o de servi\u00e7os, log\u00edstica ou assist\u00eancia no terreno, o registo de aquisi\u00e7\u00e3o de base para um servi\u00e7o continua a ter origem no Mestre de Artigos.<\/p><p style=\"text-align: left;\">Esta abordagem funciona bem para organiza\u00e7\u00f5es que:<\/p><ul style=\"text-align: left;\"><li>Volumes de servi\u00e7o moderados<\/li><li>Modelos de aquisi\u00e7\u00e3o mais simples<\/li><\/ul><p style=\"text-align: left;\">No entanto, \u00e0 medida que a complexidade dos servi\u00e7os aumenta (MRO, manuten\u00e7\u00e3o, contratos, servi\u00e7os de v\u00e1rios fornecedores), a governa\u00e7\u00e3o torna-se mais dif\u00edcil sem uma estrutura de dados dedicada aos servi\u00e7os.<\/p><p style=\"text-align: left;\"><strong>Service Master no Infor LN<\/strong><\/p><p style=\"text-align: left;\">O Infor LN apresenta uma das abordagens mais estruturadas em rela\u00e7\u00e3o aos dados mestre de servi\u00e7os, especialmente para os setores de produ\u00e7\u00e3o e com grande concentra\u00e7\u00e3o de ativos.<\/p><p style=\"text-align: left;\">Ao contr\u00e1rio do Oracle ou do Dynamics, o Infor LN disponibiliza estruturas de dados mestre dedicadas e orientadas para servi\u00e7os, semelhantes \u00e0s da SAP.<\/p><p style=\"text-align: left;\">O Infor LN suporta:<\/p><ul style=\"text-align: left;\"><li>Tipos de servi\u00e7os<\/li><li>Tarefas de manuten\u00e7\u00e3o de rotina<\/li><li>Categorias laborais<\/li><li>Defini\u00e7\u00f5es de compet\u00eancias<\/li><li>Modelos de cobertura de servi\u00e7os<\/li><li>Estruturas de manuten\u00e7\u00e3o e repara\u00e7\u00e3o<\/li><\/ul><p style=\"text-align: left;\"><strong>Exemplo de dados de servi\u00e7o do Infor LN<\/strong><\/p><table class=\"alignleft\"><thead><tr><td><p><strong>Tipo de servi\u00e7o<\/strong><\/p><\/td><td><p><strong>Exemplo<\/strong><\/p><\/td><\/tr><\/thead><tbody><tr><td><p>Manuten\u00e7\u00e3o preventiva<\/p><\/td><td><p>Inspe\u00e7\u00e3o Anual do Compressor<\/p><\/td><\/tr><tr><td><p>Manuten\u00e7\u00e3o corretiva<\/p><\/td><td><p>Repara\u00e7\u00e3o de emerg\u00eancia de motores<\/p><\/td><\/tr><tr><td><p>Servi\u00e7o por contrato<\/p><\/td><td><p>AMC \u2013 Equipamento para servi\u00e7os p\u00fablicos<\/p><\/td><\/tr><tr><td><p>Categoria de trabalho<\/p><\/td><td><p>T\u00e9cnico de Eletricidade \u2013 N\u00edvel 2<\/p><\/td><\/tr><\/tbody><\/table><p style=\"text-align: left;\">Estes registos de servi\u00e7os est\u00e3o profundamente integrados com:<\/p><ul style=\"text-align: left;\"><li>Registo de equipamento<\/li><li>Planeamento da manuten\u00e7\u00e3o<\/li><li>Contratos de presta\u00e7\u00e3o de servi\u00e7os<\/li><li>Acompanhamento da garantia<\/li><\/ul><p style=\"text-align: left;\">Gra\u00e7as a esta conce\u00e7\u00e3o, o Infor LN destaca-se particularmente nas seguintes \u00e1reas:<\/p><ul><li style=\"text-align: left;\">Manuten\u00e7\u00e3o de ativos complexos<\/li><li style=\"text-align: left;\">Gest\u00e3o de servi\u00e7os p\u00f3s-venda<\/li><li style=\"text-align: left;\">Acompanhamento do ciclo de vida do equipamento<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1b2d2f6 e-flex e-con-boxed e-con e-parent\" data-id=\"1b2d2f6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b91c5a elementor-widget elementor-widget-text-editor\" data-id=\"1b91c5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Resumo: Como os sistemas ERP gerem os dados mestre de servi\u00e7os<\/strong><\/p><table><thead><tr><td><p><strong>ERP<\/strong><\/p><\/td><td><p><strong>Abordagem da Service Master<\/strong><\/p><\/td><\/tr><\/thead><tbody><tr><td><p>SAP<\/p><\/td><td><p>Servi\u00e7o Master dedicado no m\u00f3dulo MM<\/p><\/td><\/tr><tr><td><p>Oracle<\/p><\/td><td><p>Servi\u00e7os registados como artigos n\u00e3o-estoque no Mestre de Artigos<\/p><\/td><\/tr><tr><td><p>Microsoft Dynamics<\/p><\/td><td><p>Itens de servi\u00e7o no Mestre de Itens<\/p><\/td><\/tr><tr><td><p>Infor LN<\/p><\/td><td><p>Objetos-mestre de servi\u00e7o estruturados integrados com dom\u00ednios de manuten\u00e7\u00e3o<\/p><\/td><\/tr><\/tbody><\/table><p>\u00a0<\/p><p><strong>Por que \u00e9 que isto \u00e9 importante para a gest\u00e3o de dados mestres<\/strong><\/p><p>Uma vez que os dados mestre de servi\u00e7os apresentam uma estrutura diferente consoante os sistemas ERP, as organiza\u00e7\u00f5es enfrentam desafios quando:<\/p><ul><li>Utiliza\u00e7\u00e3o de v\u00e1rios sistemas ERP<\/li><li>Migra\u00e7\u00e3o de um ERP antigo para o S\/4HANA ou para a nuvem<\/li><li>Consolida\u00e7\u00e3o dos cat\u00e1logos de servi\u00e7os globais<\/li><li>Realiza\u00e7\u00e3o de an\u00e1lises de despesas a n\u00edvel de toda a empresa<\/li><\/ul><p>\u00c9 aqui que <strong><a href=\"https:\/\/www.verdantis.com\/multi-domain-mdm\/\">Gest\u00e3o de dados mestres multidom\u00ednio<\/a> <\/strong>\u00a0torna-se fundamental \u2013 proporcionar uma camada mestre de servi\u00e7os harmonizada que se situe acima das estruturas de dados espec\u00edficas do ERP e garanta a consist\u00eancia, a governa\u00e7\u00e3o e a normaliza\u00e7\u00e3o em toda a empresa.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9b8727d e-con-full e-flex e-con e-child\" data-id=\"9b8727d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f344c82 elementor-widget elementor-widget-heading\" data-id=\"f344c82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\" id=\"service-master-data-across-industries\">Dados mestre de servi\u00e7os em diversos setores<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eefe304 e-con-full e-flex e-con e-child\" data-id=\"eefe304\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f84f8a7 elementor-widget elementor-widget-text-editor\" data-id=\"f84f8a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"359\" data-end=\"649\">Os dados mestre de servi\u00e7os representam todos os servi\u00e7os n\u00e3o f\u00edsicos que uma organiza\u00e7\u00e3o adquire junto de entidades externas. Embora a estrutura de um registo mestre de servi\u00e7os se mantenha, em grande parte, consistente entre as empresas, a natureza, a complexidade e o volume dos servi\u00e7os variam significativamente consoante o setor.<\/p><p data-start=\"651\" data-end=\"793\">Cada setor mant\u00e9m um cat\u00e1logo de servi\u00e7os espec\u00edfico, com base no seu modelo operacional, no quadro regulamentar e na depend\u00eancia de fornecedores externos.<\/p><p data-start=\"795\" data-end=\"933\">A seguir, apresenta-se uma an\u00e1lise por setor sobre a forma como os dados de refer\u00eancia de servi\u00e7os s\u00e3o utilizados e que tipos de registos de servi\u00e7os s\u00e3o normalmente mantidos.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b70b9e3 e-con-full e-flex e-con e-child\" data-id=\"b70b9e3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d9f7d0 elementor-widget elementor-widget-n-accordion\" data-id=\"6d9f7d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00e3o. Abra os links com a tecla Enter ou a barra de espa\u00e7o, feche-os com a tecla Escape e navegue com as setas do teclado\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1140\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1140\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Ind\u00fastrias transformadoras e ind\u00fastrias com elevada concentra\u00e7\u00e3o de ativos <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-down\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1140\" class=\"elementor-element elementor-element-044fe58 e-con-full e-flex e-con e-child\" data-id=\"044fe58\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1140\" class=\"elementor-element elementor-element-aa3c1bc e-con-full e-flex e-con e-child\" data-id=\"aa3c1bc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2cea230 elementor-widget elementor-widget-text-editor\" data-id=\"2cea230\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">Nos setores da ind\u00fastria transformadora e em setores com grande concentra\u00e7\u00e3o de ativos, os dados mestre de servi\u00e7os v\u00e3o muito al\u00e9m da manuten\u00e7\u00e3o das instala\u00e7\u00f5es. Incluem os servi\u00e7os utilizados pelos departamentos de produ\u00e7\u00e3o, engenharia, qualidade, TI, cadeia de abastecimento, finan\u00e7as, recursos humanos e conformidade. Consequentemente, as organiza\u00e7\u00f5es do setor da ind\u00fastria transformadora costumam manter um dos maiores e mais complexos cat\u00e1logos de servi\u00e7os.<\/p><p style=\"text-align: left;\"><strong>Tipos de dados de servi\u00e7o recolhidos<\/strong><\/p><ul style=\"text-align: left;\"><li>Servi\u00e7os de manuten\u00e7\u00e3o preventiva e corretiva<\/li><li>Servi\u00e7os de revis\u00e3o e renova\u00e7\u00e3o de equipamentos<\/li><li>Servi\u00e7os de calibra\u00e7\u00e3o, ensaio e controlo de qualidade<\/li><li>Servi\u00e7os de instala\u00e7\u00e3o e coloca\u00e7\u00e3o em funcionamento de linhas de produ\u00e7\u00e3o<\/li><li>Servi\u00e7os de engenharia industrial e otimiza\u00e7\u00e3o de processos<\/li><li>Servi\u00e7os de apoio \u00e0 automa\u00e7\u00e3o, PLC e MES<\/li><li>Gest\u00e3o das instala\u00e7\u00f5es, servi\u00e7os de abastecimento e servi\u00e7os de limpeza<\/li><li>Servi\u00e7os de transporte e log\u00edstica<\/li><li>Servi\u00e7os de conformidade ambiental, de seguran\u00e7a e com a legisla\u00e7\u00e3o<\/li><li>Servi\u00e7os profissionais, tais como auditoria, assessoria jur\u00eddica e consultoria<\/li><\/ul><p style=\"text-align: left;\"><strong>Exemplos de registos mestre de servi\u00e7os<\/strong><\/p><table class=\"alignleft\"><thead><tr><td><p><strong>Descri\u00e7\u00e3o do servi\u00e7o<\/strong><\/p><\/td><td><p><strong>UoM<\/strong><\/p><\/td><td><p><strong>Categoria<\/strong><\/p><\/td><\/tr><\/thead><tbody><tr><td><p>Servi\u00e7o de revis\u00e3o de bombas centr\u00edfugas<\/p><\/td><td><p>EA<\/p><\/td><td><p>Manuten\u00e7\u00e3o mec\u00e2nica<\/p><\/td><\/tr><tr><td><p>Servi\u00e7o de calibra\u00e7\u00e3o de m\u00e1quinas CNC<\/p><\/td><td><p>EA<\/p><\/td><td><p>Qualidade e Calibra\u00e7\u00e3o<\/p><\/td><\/tr><tr><td><p>Coloca\u00e7\u00e3o em funcionamento da linha de produ\u00e7\u00e3o<\/p><\/td><td><p>PROJETO<\/p><\/td><td><p>Apoio \u00e0 Produ\u00e7\u00e3o<\/p><\/td><\/tr><tr><td><p>Servi\u00e7o de Assist\u00eancia \u00e0 Automatiza\u00e7\u00e3o com PLC<\/p><\/td><td><p>DIA<\/p><\/td><td><p>Servi\u00e7os de Automatiza\u00e7\u00e3o<\/p><\/td><\/tr><tr><td><p>Manuten\u00e7\u00e3o preventiva do sistema de servi\u00e7os p\u00fablicos<\/p><\/td><td><p>DIA<\/p><\/td><td><p>Manuten\u00e7\u00e3o das instala\u00e7\u00f5es<\/p><\/td><\/tr><tr><td><p>Auditoria Interna de Seguran\u00e7a<\/p><\/td><td><p>EA<\/p><\/td><td><p>Conformidade com as normas de Sa\u00fade, Seguran\u00e7a e Ambiente (HSE)<\/p><\/td><\/tr><tr><td><p>Transporte de produtos acabados<\/p><\/td><td><p>VIAGEM<\/p><\/td><td><p>Log\u00edstica<\/p><\/td><\/tr><tr><td><p>Servi\u00e7os de assessoria jur\u00eddica<\/p><\/td><td><p>HORA<\/p><\/td><td><p>Servi\u00e7os Profissionais<\/p><\/td><\/tr><\/tbody><\/table><p style=\"text-align: left;\">Os dados mestre padronizados dos servi\u00e7os permitem um c\u00e1lculo preciso dos custos, o acompanhamento do ciclo de vida dos ativos, a visibilidade das despesas entre departamentos e a integra\u00e7\u00e3o com os dados mestre de materiais, fornecedores e ativos.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1141\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1141\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Ind\u00fastria do Petr\u00f3leo e do G\u00e1s e Ind\u00fastria Petroqu\u00edmica <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-down\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1141\" class=\"elementor-element elementor-element-67907d4 e-con-full e-flex e-con e-child\" data-id=\"67907d4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1141\" class=\"elementor-element elementor-element-072607e e-con-full e-flex e-con e-child\" data-id=\"072607e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9360023 elementor-widget elementor-widget-text-editor\" data-id=\"9360023\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">Nas empresas dos setores do petr\u00f3leo e g\u00e1s e petroqu\u00edmico, os dados mestre de servi\u00e7os apoiam as fun\u00e7\u00f5es operacionais, de engenharia, de seguran\u00e7a, de log\u00edstica, de TI, de conformidade e corporativas em todas as opera\u00e7\u00f5es a montante, a meio do cadeia e a jusante.<\/p><p style=\"text-align: left;\"><strong>Tipos de dados de servi\u00e7o recolhidos<\/strong><\/p><ul style=\"text-align: left;\"><li>Servi\u00e7os de perfura\u00e7\u00e3o, interven\u00e7\u00e3o em po\u00e7os e reservat\u00f3rios<\/li><li>Servi\u00e7os de engenharia de processos e consultoria t\u00e9cnica<\/li><li>Servi\u00e7os de paragem, recupera\u00e7\u00e3o e manuten\u00e7\u00e3o<\/li><li>Servi\u00e7os de inspe\u00e7\u00e3o, ensaio e certifica\u00e7\u00e3o<\/li><li>Servi\u00e7os mar\u00edtimos offshore, de avia\u00e7\u00e3o e de log\u00edstica<\/li><li>Servi\u00e7os de consultoria em mat\u00e9ria de ambiente, seguran\u00e7a e riscos<\/li><li>Servi\u00e7os de automa\u00e7\u00e3o industrial e de sistemas OT<\/li><li>Servi\u00e7os de seguran\u00e7a, vigil\u00e2ncia e controlo de acessos<\/li><li>Servi\u00e7os de consultoria jur\u00eddica, de auditoria e regulamentar<\/li><\/ul><p style=\"text-align: left;\"><strong>Exemplos de registos mestre de servi\u00e7os<\/strong><\/p><table class=\"alignleft\"><thead><tr><td><p><strong>Descri\u00e7\u00e3o do servi\u00e7o<\/strong><\/p><\/td><td><p><strong>UoM<\/strong><\/p><\/td><td><p><strong>Categoria<\/strong><\/p><\/td><\/tr><\/thead><tbody><tr><td><p>Servi\u00e7o de perfura\u00e7\u00e3o direcional<\/p><\/td><td><p>DIA<\/p><\/td><td><p>Opera\u00e7\u00f5es de perfura\u00e7\u00e3o<\/p><\/td><\/tr><tr><td><p>Servi\u00e7os de an\u00e1lise de po\u00e7os<\/p><\/td><td><p>EMPREGO<\/p><\/td><td><p>Servi\u00e7os de subsolo<\/p><\/td><\/tr><tr><td><p>Apoio \u00e0 Manuten\u00e7\u00e3o de Interven\u00e7\u00e3o<\/p><\/td><td><p>DIA<\/p><\/td><td><p>Paragem da f\u00e1brica<\/p><\/td><\/tr><tr><td><p>Ensaios N\u00e3o Destrutivos (END)<\/p><\/td><td><p>EA<\/p><\/td><td><p>Servi\u00e7os de Inspe\u00e7\u00e3o<\/p><\/td><\/tr><tr><td><p>Servi\u00e7o de fretamento de embarca\u00e7\u00f5es offshore<\/p><\/td><td><p>DIA<\/p><\/td><td><p>Log\u00edstica Mar\u00edtima<\/p><\/td><\/tr><tr><td><p>Estudo de Avalia\u00e7\u00e3o de Risco HAZOP<\/p><\/td><td><p>EA<\/p><\/td><td><p>Conformidade com as normas de Sa\u00fade, Seguran\u00e7a e Ambiente (HSE)<\/p><\/td><\/tr><tr><td><p>Suporte ao sistema SCADA<\/p><\/td><td><p>M\u00caS<\/p><\/td><td><p>Servi\u00e7os de Terapia Ocupacional<\/p><\/td><\/tr><tr><td><p>Servi\u00e7os de Seguran\u00e7a Offshore<\/p><\/td><td><p>M\u00caS<\/p><\/td><td><p>Seguran\u00e7a<\/p><\/td><\/tr><tr><td><p>Servi\u00e7os de assessoria jur\u00eddica<\/p><\/td><td><p>M\u00caS<\/p><\/td><td><p>Servi\u00e7os Profissionais<\/p><\/td><\/tr><\/tbody><\/table><p style=\"text-align: left;\">Um registo de servi\u00e7os gerido \u00e9 fundamental para a rastreabilidade da seguran\u00e7a, as auditorias regulamentares e a gest\u00e3o de custos em ambientes industriais de alto risco.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1142\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1142\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Ind\u00fastrias Qu\u00edmicas e de Processos <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-down\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1142\" class=\"elementor-element elementor-element-6a839fb e-con-full e-flex e-con e-child\" data-id=\"6a839fb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1142\" class=\"elementor-element elementor-element-e5b6bd9 e-con-full e-flex e-con e-child\" data-id=\"e5b6bd9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0a301c9 elementor-widget elementor-widget-text-editor\" data-id=\"0a301c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">As ind\u00fastrias de produ\u00e7\u00e3o qu\u00edmica e de processos operam sob rigorosos quadros normativos em mat\u00e9ria de seguran\u00e7a, ambiente e regulamenta\u00e7\u00e3o. Os dados mestre de servi\u00e7os apoiam, neste contexto, as opera\u00e7\u00f5es, a I&amp;D, a conformidade, a qualidade, a log\u00edstica e os servi\u00e7os corporativos.<\/p><p style=\"text-align: left;\"><strong>Tipos de dados de servi\u00e7o recolhidos<\/strong><\/p><ul style=\"text-align: left;\"><li>Servi\u00e7os de manuten\u00e7\u00e3o e paragem de instala\u00e7\u00f5es de produ\u00e7\u00e3o<\/li><li>Servi\u00e7os de ensaios laboratoriais e an\u00e1lises qu\u00edmicas<\/li><li>Servi\u00e7os de monitoriza\u00e7\u00e3o ambiental e de an\u00e1lise de emiss\u00f5es<\/li><li>Auditorias de seguran\u00e7a e inspe\u00e7\u00f5es obrigat\u00f3rias<\/li><li>Otimiza\u00e7\u00e3o de processos e consultoria de engenharia<\/li><li>Servi\u00e7os de tratamento de res\u00edduos e elimina\u00e7\u00e3o de materiais perigosos<\/li><li>Servi\u00e7os de embalagem, transporte e manuseamento<\/li><li>ERP, LIMS e servi\u00e7os de TI para a ind\u00fastria transformadora<\/li><li>Servi\u00e7os de consultoria em mat\u00e9ria regulamentar, jur\u00eddica e de conformidade<\/li><\/ul><p style=\"text-align: left;\"><strong>Exemplos de registos mestre de servi\u00e7os<\/strong><\/p><table class=\"alignleft\"><thead><tr><td><p><strong>Descri\u00e7\u00e3o do servi\u00e7o<\/strong><\/p><\/td><td><p><strong>UoM<\/strong><\/p><\/td><td><p><strong>Categoria<\/strong><\/p><\/td><\/tr><\/thead><tbody><tr><td><p>Manuten\u00e7\u00e3o preventiva do reator<\/p><\/td><td><p>EA<\/p><\/td><td><p>Manuten\u00e7\u00e3o de processos<\/p><\/td><\/tr><tr><td><p>An\u00e1lise de Amostras Qu\u00edmicas<\/p><\/td><td><p>TESTE<\/p><\/td><td><p>Servi\u00e7os Laboratoriais<\/p><\/td><\/tr><tr><td><p>Monitoriza\u00e7\u00e3o das emiss\u00f5es da chamin\u00e9<\/p><\/td><td><p>EA<\/p><\/td><td><p>Conformidade ambiental<\/p><\/td><\/tr><tr><td><p>Auditoria de Seguran\u00e7a dos Processos<\/p><\/td><td><p>EA<\/p><\/td><td><p>Conformidade com as normas de Sa\u00fade, Seguran\u00e7a e Ambiente (HSE)<\/p><\/td><\/tr><tr><td><p>Servi\u00e7o de elimina\u00e7\u00e3o de res\u00edduos perigosos<\/p><\/td><td><p>TON<\/p><\/td><td><p>Gest\u00e3o de res\u00edduos<\/p><\/td><\/tr><tr><td><p>Servi\u00e7o de Transporte de Produtos Qu\u00edmicos<\/p><\/td><td><p>VIAGEM<\/p><\/td><td><p>Log\u00edstica<\/p><\/td><\/tr><tr><td><p>Suporte ao sistema LIMS<\/p><\/td><td><p>M\u00caS<\/p><\/td><td><p>Servi\u00e7os de TI<\/p><\/td><\/tr><tr><td><p>Assessoria em Conformidade Regulamentar<\/p><\/td><td><p>HORA<\/p><\/td><td><p>Servi\u00e7os Profissionais<\/p><\/td><\/tr><\/tbody><\/table><p style=\"text-align: left;\">Os registos de servi\u00e7os bem estruturados garantem o cumprimento da legisla\u00e7\u00e3o, a precis\u00e3o dos relat\u00f3rios ambientais e a rastreabilidade dos servi\u00e7os essenciais para a seguran\u00e7a.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1143\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1143\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Energia, Servi\u00e7os P\u00fablicos e Infraestruturas <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-down\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1143\" class=\"elementor-element elementor-element-a5cbd50 e-flex e-con-boxed e-con e-child\" data-id=\"a5cbd50\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1143\" class=\"elementor-element elementor-element-1a89d6f e-con-full e-flex e-con e-child\" data-id=\"1a89d6f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bf32dcf elementor-widget elementor-widget-text-editor\" data-id=\"bf32dcf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">As empresas do setor da energia e dos servi\u00e7os p\u00fablicos baseiam-se nos dados mestre de servi\u00e7os em todas as \u00e1reas de atividade, incluindo a produ\u00e7\u00e3o, a transmiss\u00e3o, a distribui\u00e7\u00e3o, as tecnologias da informa\u00e7\u00e3o, a seguran\u00e7a, a conformidade regulamentar e as opera\u00e7\u00f5es relacionadas com os clientes.<\/p><p style=\"text-align: left;\"><strong>Tipos de dados de servi\u00e7o recolhidos<\/strong><\/p><ul style=\"text-align: left;\"><li>Servi\u00e7os de manuten\u00e7\u00e3o de centrais el\u00e9tricas e da rede el\u00e9trica<\/li><li>Servi\u00e7os de diagn\u00f3stico e teste de equipamentos<\/li><li>Servi\u00e7os de inspe\u00e7\u00e3o no terreno e repara\u00e7\u00e3o de avarias<\/li><li>Contadores inteligentes e servi\u00e7os AMI<\/li><li>Servi\u00e7os de conformidade ambiental e legal<\/li><li>Servi\u00e7os de engenharia e consultoria t\u00e9cnica<\/li><li>Servi\u00e7os de SCADA, monitoriza\u00e7\u00e3o e apoio inform\u00e1tico<\/li><li>Servi\u00e7os de seguran\u00e7a, limpeza e manuten\u00e7\u00e3o das instala\u00e7\u00f5es<\/li><li>Servi\u00e7os de auditoria e consultoria regulat\u00f3ria<\/li><\/ul><p style=\"text-align: left;\"><strong>Exemplos de registos mestre de servi\u00e7os<\/strong><\/p><table class=\"alignleft\"><thead><tr><td><p><strong>Descri\u00e7\u00e3o do servi\u00e7o<\/strong><\/p><\/td><td><p><strong>UoM<\/strong><\/p><\/td><td><p><strong>Categoria<\/strong><\/p><\/td><\/tr><\/thead><tbody><tr><td><p>Servi\u00e7o de an\u00e1lise de \u00f3leo de transformadores<\/p><\/td><td><p>EA<\/p><\/td><td><p>Ensaios el\u00e9tricos<\/p><\/td><\/tr><tr><td><p>Manuten\u00e7\u00e3o preventiva de subesta\u00e7\u00f5es<\/p><\/td><td><p>DIA<\/p><\/td><td><p>Manuten\u00e7\u00e3o de ativos<\/p><\/td><\/tr><tr><td><p>Patrulha da Linha de Transmiss\u00e3o<\/p><\/td><td><p>KM<\/p><\/td><td><p>Servi\u00e7os no terreno<\/p><\/td><\/tr><tr><td><p>Servi\u00e7o de calibra\u00e7\u00e3o de contadores inteligentes<\/p><\/td><td><p>EA<\/p><\/td><td><p>Medi\u00e7\u00e3o<\/p><\/td><\/tr><tr><td><p>Auditoria de conformidade em mat\u00e9ria de seguran\u00e7a el\u00e9trica<\/p><\/td><td><p>EA<\/p><\/td><td><p>Conformidade regulamentar<\/p><\/td><\/tr><tr><td><p>Suporte \u00e0 monitoriza\u00e7\u00e3o SCADA<\/p><\/td><td><p>M\u00caS<\/p><\/td><td><p>Sistemas de controlo<\/p><\/td><\/tr><tr><td><p>Servi\u00e7os de seguran\u00e7a para centrais el\u00e9tricas<\/p><\/td><td><p>M\u00caS<\/p><\/td><td><p>Seguran\u00e7a<\/p><\/td><\/tr><tr><td><p>Servi\u00e7os de Auditoria Ambiental<\/p><\/td><td><p>EA<\/p><\/td><td><p>Sustentabilidade<\/p><\/td><\/tr><\/tbody><\/table><p style=\"text-align: left;\">A consist\u00eancia dos dados mestre dos servi\u00e7os contribui para a fiabilidade da rede, a prepara\u00e7\u00e3o para auditorias e a aloca\u00e7\u00e3o transparente dos custos.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1144\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1144\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Log\u00edstica e Armazenagem <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-down\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1144\" class=\"elementor-element elementor-element-8cc9fe2 e-flex e-con-boxed e-con e-child\" data-id=\"8cc9fe2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1144\" class=\"elementor-element elementor-element-25a980b e-con-full e-flex e-con e-child\" data-id=\"25a980b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59d2757 elementor-widget elementor-widget-text-editor\" data-id=\"59d2757\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">As empresas de log\u00edstica gerem dados relativos aos servi\u00e7os nas \u00e1reas do transporte, opera\u00e7\u00f5es de armazenagem, conformidade, sistemas de TI e servi\u00e7os comerciais.<\/p><p style=\"text-align: left;\"><strong>Tipos de dados de servi\u00e7o recolhidos<\/strong><\/p><ul style=\"text-align: left;\"><li>Servi\u00e7os de transporte rodovi\u00e1rio, ferrovi\u00e1rio, a\u00e9reo e mar\u00edtimo<\/li><li>Servi\u00e7os de expedi\u00e7\u00e3o e consolida\u00e7\u00e3o de carga<\/li><li>Servi\u00e7os de armazenamento e movimenta\u00e7\u00e3o em armaz\u00e9m<\/li><li>Servi\u00e7os de embalagem, rotulagem e prepara\u00e7\u00e3o de kits<\/li><li>Servi\u00e7os de desalfandegamento e documenta\u00e7\u00e3o comercial<\/li><li>Servi\u00e7os de manuten\u00e7\u00e3o e repara\u00e7\u00e3o de frotas<\/li><li>Servi\u00e7os de plataforma log\u00edstica e de sistemas de localiza\u00e7\u00e3o<\/li><li>Servi\u00e7os de seguros, sinistros e consultoria em riscos<\/li><li>Servi\u00e7os profissionais e financeiros<\/li><\/ul><p style=\"text-align: left;\"><strong>Exemplos de registos mestre de servi\u00e7os<\/strong><\/p><table class=\"alignleft\"><thead><tr><td><p><strong>Descri\u00e7\u00e3o do servi\u00e7o<\/strong><\/p><\/td><td><p><strong>UoM<\/strong><\/p><\/td><td><p><strong>Categoria<\/strong><\/p><\/td><\/tr><\/thead><tbody><tr><td><p>Transporte de Carga Completa<\/p><\/td><td><p>VIAGEM<\/p><\/td><td><p>Log\u00edstica<\/p><\/td><\/tr><tr><td><p>Servi\u00e7o de armazenamento em armaz\u00e9m<\/p><\/td><td><p>PALETE\/DIA<\/p><\/td><td><p>Armazenagem<\/p><\/td><\/tr><tr><td><p>Servi\u00e7o de descarga de contentores<\/p><\/td><td><p>EA<\/p><\/td><td><p>Manuseamento de materiais<\/p><\/td><\/tr><tr><td><p>Desembara\u00e7o aduaneiro de exporta\u00e7\u00e3o<\/p><\/td><td><p>ENVIO<\/p><\/td><td><p>Conformidade Comercial<\/p><\/td><\/tr><tr><td><p>Manuten\u00e7\u00e3o preventiva da frota<\/p><\/td><td><p>EA<\/p><\/td><td><p>Servi\u00e7os de Frota<\/p><\/td><\/tr><tr><td><p>Apoio \u00e0 Plataforma Log\u00edstica<\/p><\/td><td><p>M\u00caS<\/p><\/td><td><p>Servi\u00e7os de TI<\/p><\/td><\/tr><tr><td><p>Aviso sobre o seguro de carga<\/p><\/td><td><p>EA<\/p><\/td><td><p>Servi\u00e7os de Risco<\/p><\/td><\/tr><tr><td><p>Servi\u00e7os de Auditoria Financeira<\/p><\/td><td><p>EA<\/p><\/td><td><p>Servi\u00e7os Profissionais<\/p><\/td><\/tr><\/tbody><\/table><p style=\"text-align: left;\">Uma base de dados de servi\u00e7os unificada permite uma fatura\u00e7\u00e3o precisa dos portes, visibilidade das despesas e gest\u00e3o do desempenho dos fornecedores.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1145\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1145\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Setor das Tecnologias da Informa\u00e7\u00e3o e do Software <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-down\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1145\" class=\"elementor-element elementor-element-fb4db37 e-flex e-con-boxed e-con e-child\" data-id=\"fb4db37\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1145\" class=\"elementor-element elementor-element-f3e2d49 e-con-full e-flex e-con e-child\" data-id=\"f3e2d49\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3de9746 elementor-widget elementor-widget-text-editor\" data-id=\"3de9746\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">Os servi\u00e7os jur\u00eddicos, de auditoria e de consultoria, juntamente com uma breve descri\u00e7\u00e3o da sua natureza, s\u00e3o igualmente registados com refer\u00eancia ao escrit\u00f3rio de advogados ou ao advogado independente respons\u00e1vel pela presta\u00e7\u00e3o desse servi\u00e7o.<\/p><p style=\"text-align: left;\">As fun\u00e7\u00f5es jur\u00eddicas e de conformidade tamb\u00e9m dependem de servi\u00e7os profissionais externos.<\/p><p style=\"text-align: left;\"><strong>Tipos de servi\u00e7os registados<\/strong><\/p><ul style=\"text-align: left;\"><li>Servi\u00e7os de consultoria jur\u00eddica<\/li><li>Apoio em lit\u00edgios<\/li><li>Auditorias de conformidade<\/li><li>Consultoria em mat\u00e9ria de regulamenta\u00e7\u00e3o<\/li><li>Servi\u00e7os de propriedade intelectual<\/li><\/ul><p style=\"text-align: left;\"><strong>Exemplos de registos mestre de servi\u00e7os<\/strong><\/p><table class=\"alignleft\"><thead><tr><td><p><strong>ID do servi\u00e7o<\/strong><\/p><\/td><td><p><strong>Descri\u00e7\u00e3o do servi\u00e7o<\/strong><\/p><\/td><td><p><strong>UoM<\/strong><\/p><\/td><td><p><strong>Categoria<\/strong><\/p><\/td><\/tr><\/thead><tbody><tr><td><p>SVC-6001<\/p><\/td><td><p>Servi\u00e7os de assessoria jur\u00eddica empresarial<\/p><\/td><td><p>HORA<\/p><\/td><td><p>Servi\u00e7os jur\u00eddicos<\/p><\/td><\/tr><tr><td><p>SVC-6002<\/p><\/td><td><p>Auditoria de Conformidade Regulamentar<\/p><\/td><td><p>EA<\/p><\/td><td><p>Conformidade<\/p><\/td><\/tr><tr><td><p>SVC-6003<\/p><\/td><td><p>Revis\u00e3o e An\u00e1lise de Contratos<\/p><\/td><td><p>EA<\/p><\/td><td><p>An\u00e1lise jur\u00eddica<\/p><\/td><\/tr><\/tbody><\/table><p style=\"text-align: left;\">Estes registos est\u00e3o associados a:<\/p><ul style=\"text-align: left;\"><li>Escrit\u00f3rios de advogados<\/li><li>Consultores independentes<\/li><li>Entidades reguladoras<\/li><\/ul><p style=\"text-align: left;\">Ajudam as organiza\u00e7\u00f5es a acompanhar as despesas jur\u00eddicas, a gerir os processos e a manter-se preparadas para auditorias.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1146\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1146\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Banca, Servi\u00e7os Financeiros e Seguros (BFSI) <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-down\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1146\" class=\"elementor-element elementor-element-c4b84d1 e-flex e-con-boxed e-con e-child\" data-id=\"c4b84d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1146\" class=\"elementor-element elementor-element-4a6ef24 e-con-full e-flex e-con e-child\" data-id=\"4a6ef24\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-021006f elementor-widget elementor-widget-text-editor\" data-id=\"021006f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">As institui\u00e7\u00f5es do setor BFSI gerem dados de servi\u00e7os nas \u00e1reas de conformidade, TI, auditoria, opera\u00e7\u00f5es e governa\u00e7\u00e3o corporativa.<\/p><p style=\"text-align: left;\"><strong>Tipos de dados de servi\u00e7o recolhidos<\/strong><\/p><ul style=\"text-align: left;\"><li>Servi\u00e7os de auditoria interna e externa<\/li><li>Consultoria em risco, conformidade e regulamenta\u00e7\u00e3o<\/li><li>Servi\u00e7os banc\u00e1rios essenciais e de suporte a aplica\u00e7\u00f5es<\/li><li>Servi\u00e7os de ciberseguran\u00e7a e monitoriza\u00e7\u00e3o de fraudes<\/li><li>Servi\u00e7os de governa\u00e7\u00e3o de dados e privacidade<\/li><li>Reengenharia de processos e servi\u00e7os de consultoria<\/li><li>Instala\u00e7\u00f5es, seguran\u00e7a e servi\u00e7os das ag\u00eancias<\/li><li>Servi\u00e7os jur\u00eddicos e profissionais<\/li><\/ul><p style=\"text-align: left;\"><strong>Exemplos de registos mestre de servi\u00e7os<\/strong><\/p><table class=\"alignleft\"><thead><tr><td><p><strong>Descri\u00e7\u00e3o do servi\u00e7o<\/strong><\/p><\/td><td><p><strong>UoM<\/strong><\/p><\/td><td><p><strong>Categoria<\/strong><\/p><\/td><\/tr><\/thead><tbody><tr><td><p>Servi\u00e7os de Auditoria Interna<\/p><\/td><td><p>EA<\/p><\/td><td><p>Auditoria<\/p><\/td><\/tr><tr><td><p>Assessoria em Conformidade Regulamentar<\/p><\/td><td><p>HORA<\/p><\/td><td><p>Consultoria em Risco<\/p><\/td><\/tr><tr><td><p>Servi\u00e7os de Apoio ao Sistema Banc\u00e1rio Central<\/p><\/td><td><p>M\u00caS<\/p><\/td><td><p>Opera\u00e7\u00f5es de TI<\/p><\/td><\/tr><tr><td><p>Servi\u00e7os de monitoriza\u00e7\u00e3o de fraudes<\/p><\/td><td><p>M\u00caS<\/p><\/td><td><p>Seguran\u00e7a<\/p><\/td><\/tr><tr><td><p>Avalia\u00e7\u00e3o da Privacidade de Dados<\/p><\/td><td><p>EA<\/p><\/td><td><p>Conformidade<\/p><\/td><\/tr><tr><td><p>Consultoria em Melhoria de Processos<\/p><\/td><td><p>DIA<\/p><\/td><td><p>Aviso<\/p><\/td><\/tr><tr><td><p>Servi\u00e7os de Seguran\u00e7a da Filial<\/p><\/td><td><p>M\u00caS<\/p><\/td><td><p>Servi\u00e7os de Manuten\u00e7\u00e3o das Instala\u00e7\u00f5es<\/p><\/td><\/tr><tr><td><p>Servi\u00e7os de assessoria jur\u00eddica<\/p><\/td><td><p>M\u00caS<\/p><\/td><td><p>Servi\u00e7os Profissionais<\/p><\/td><\/tr><\/tbody><\/table><p style=\"text-align: left;\">Os registos de servi\u00e7os normalizados s\u00e3o essenciais para as pistas de auditoria, a transpar\u00eancia regulamentar e a governa\u00e7\u00e3o financeira.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1147\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1147\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Constru\u00e7\u00e3o e Infraestruturas <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-down\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-up\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M177 159.7l136 136c9.4 9.4 9.4 24.6 0 33.9l-22.6 22.6c-9.4 9.4-24.6 9.4-33.9 0L160 255.9l-96.4 96.4c-9.4 9.4-24.6 9.4-33.9 0L7 329.7c-9.4-9.4-9.4-24.6 0-33.9l136-136c9.4-9.5 24.6-9.5 34-.1z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1147\" class=\"elementor-element elementor-element-398bcb6 e-flex e-con-boxed e-con e-child\" data-id=\"398bcb6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1147\" class=\"elementor-element elementor-element-ab96aae e-con-full e-flex e-con e-child\" data-id=\"ab96aae\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ea155f2 elementor-widget elementor-widget-text-editor\" data-id=\"ea155f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">As empresas de constru\u00e7\u00e3o recorrem aos dados mestre de servi\u00e7os para gerir a execu\u00e7\u00e3o de projetos, a subcontrata\u00e7\u00e3o, a seguran\u00e7a, a log\u00edstica e os servi\u00e7os corporativos.<\/p><p style=\"text-align: left;\"><strong>Tipos de dados de servi\u00e7o recolhidos<\/strong><\/p><ul style=\"text-align: left;\"><li>Servi\u00e7os de engenharia, conce\u00e7\u00e3o e consultoria<\/li><li>Levantamento do local e servi\u00e7os geot\u00e9cnicos<\/li><li>Servi\u00e7os de aluguer e coloca\u00e7\u00e3o em funcionamento de equipamentos<\/li><li>Supervis\u00e3o de obras e gest\u00e3o de projetos<\/li><li>Servi\u00e7os de inspe\u00e7\u00e3o e ensaio de qualidade<\/li><li>Servi\u00e7os de seguran\u00e7a e conformidade legal<\/li><li>Servi\u00e7os de log\u00edstica e transporte para projetos<\/li><li>Servi\u00e7os contratuais, jur\u00eddicos e de consultoria<\/li><\/ul><p style=\"text-align: left;\"><strong>Exemplos de registos mestre de servi\u00e7os<\/strong><\/p><table class=\"alignleft\"><thead><tr><td><p><strong>Descri\u00e7\u00e3o do servi\u00e7o<\/strong><\/p><\/td><td><p><strong>UoM<\/strong><\/p><\/td><td><p><strong>Categoria<\/strong><\/p><\/td><\/tr><\/thead><tbody><tr><td><p>Levantamento do local e estudo geot\u00e9cnico<\/p><\/td><td><p>EA<\/p><\/td><td><p>Servi\u00e7os de Engenharia<\/p><\/td><\/tr><tr><td><p>Servi\u00e7o de aluguer de gruas<\/p><\/td><td><p>DIA<\/p><\/td><td><p>Servi\u00e7os de Equipamento<\/p><\/td><\/tr><tr><td><p>Auditoria de Seguran\u00e7a na Constru\u00e7\u00e3o<\/p><\/td><td><p>EA<\/p><\/td><td><p>Conformidade com as normas de Sa\u00fade, Seguran\u00e7a e Ambiente (HSE)<\/p><\/td><\/tr><tr><td><p>Transporte de materiais do projeto<\/p><\/td><td><p>VIAGEM<\/p><\/td><td><p>Log\u00edstica<\/p><\/td><\/tr><tr><td><p>Servi\u00e7os de Supervis\u00e3o de Obras<\/p><\/td><td><p>M\u00caS<\/p><\/td><td><p>Servi\u00e7os de Projetos<\/p><\/td><\/tr><tr><td><p>Servi\u00e7os de Controlo de Qualidade<\/p><\/td><td><p>EA<\/p><\/td><td><p>QA\/QC<\/p><\/td><\/tr><tr><td><p>Servi\u00e7os de Assessoria Contratual<\/p><\/td><td><p>HORA<\/p><\/td><td><p>Servi\u00e7os jur\u00eddicos<\/p><\/td><\/tr><\/tbody><\/table><p style=\"text-align: left;\">Um cat\u00e1logo de servi\u00e7os padronizado garante a transpar\u00eancia dos custos do projeto, a gest\u00e3o contratual e a fatura\u00e7\u00e3o precisa por parte dos fornecedores.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-64c5e85 e-flex e-con-boxed e-con e-parent\" data-id=\"64c5e85\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-399697a elementor-widget elementor-widget-heading\" data-id=\"399697a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\" id=\"common-challenges-with-managing-a-service-master\">Desafios comuns na gest\u00e3o de um \u00abService Master\u00bb <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-46fc887 e-flex e-con-boxed e-con e-parent\" data-id=\"46fc887\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-967ce60 elementor-widget elementor-widget-text-editor\" data-id=\"967ce60\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A gest\u00e3o de dados de servi\u00e7os \u00e9 um pilar fundamental da efici\u00eancia operacional, especialmente em setores que dependem fortemente de servi\u00e7os externalizados ou de redes complexas de aquisi\u00e7\u00e3o. No entanto, a gest\u00e3o eficaz dos dados de servi\u00e7os apresenta desafios espec\u00edficos.\u00a0<\/p><p>Ao contr\u00e1rio dos dados sobre materiais, que dizem respeito a itens tang\u00edveis, os dados sobre servi\u00e7os s\u00e3o intang\u00edveis, diversificados e, muitas vezes, n\u00e3o estruturados. Estas caracter\u00edsticas tornam mais dif\u00edcil a sua classifica\u00e7\u00e3o, normaliza\u00e7\u00e3o e gest\u00e3o eficaz. A seguir, exploramos os principais desafios que as empresas enfrentam na gest\u00e3o de dados sobre servi\u00e7os e como estas quest\u00f5es podem afetar as opera\u00e7\u00f5es.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-91ee0bf e-con-full e-flex e-con e-child\" data-id=\"91ee0bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b78297d e-con-full pointer e-flex e-con e-child\" data-id=\"b78297d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-adbee30 elementor-widget elementor-widget-icon-box\" data-id=\"adbee30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDuplica\u00e7\u00e3o e redund\u00e2ncia\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6eec89b elementor-widget elementor-widget-text-editor\" data-id=\"6eec89b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A cria\u00e7\u00e3o de registos de servi\u00e7os duplicados \u00e9 uma pr\u00e1tica generalizada, porque, muitas vezes, \u00e9 mais f\u00e1cil para um comprador criar um novo registo, ligeiramente diferente, do que procurar o j\u00e1 existente. Isto fragmenta os dados relativos \u00e0s despesas por v\u00e1rios c\u00f3digos de servi\u00e7o.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6b479c7 e-con-full pointer e-flex e-con e-child\" data-id=\"6b479c7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7c85970 elementor-widget elementor-widget-icon-box\" data-id=\"7c85970\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tPropriedade pouco clara\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e6ce6a2 elementor-widget elementor-widget-text-editor\" data-id=\"e6ce6a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Em muitas organiza\u00e7\u00f5es, n\u00e3o \u00e9 claro quem \u00e9 o \u00abrespons\u00e1vel\u00bb pelos dados mestre dos servi\u00e7os. Ao contr\u00e1rio de um material, cuja responsabilidade recai claramente sobre a equipa do Mestre de Materiais ou sobre a Engenharia, a cria\u00e7\u00e3o de servi\u00e7os \u00e9 frequentemente atribu\u00edda, por defeito, a compradores individuais ou a chefes de departamento, o que leva a formatos inconsistentes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d75b0b8 e-con-full pointer e-flex e-con e-child\" data-id=\"d75b0b8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7098390 elementor-widget elementor-widget-icon-box\" data-id=\"7098390\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDados desatualizados\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-adbd941 elementor-widget elementor-widget-text-editor\" data-id=\"adbd941\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Muitos servi\u00e7os s\u00e3o criados para um \u00fanico projeto espec\u00edfico. Se esses registos n\u00e3o forem eliminados ou marcados como inativos ap\u00f3s o t\u00e9rmino do projeto, a tabela \u00abService Master\u00bb fica sobrecarregada e dif\u00edcil de pesquisar, aumentando o risco de utiliza\u00e7\u00e3o de c\u00f3digos obsoletos.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4d629e5 e-con-full e-flex e-con e-child\" data-id=\"4d629e5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-aadcc6f e-con-full pointer e-flex e-con e-child\" data-id=\"aadcc6f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-079562a elementor-widget elementor-widget-icon-box\" data-id=\"079562a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tNormas de classifica\u00e7\u00e3o\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e3827cd elementor-widget elementor-widget-text-editor\" data-id=\"e3827cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Embora os servi\u00e7os tamb\u00e9m sejam classificados em normas taxon\u00f3micas oficiais como a UNSPSC, o consenso geral \u00e9 que a UNSPSC tem sido, historicamente, mais abrangente e mais detalhada na classifica\u00e7\u00e3o de bens tang\u00edveis do que de servi\u00e7os intang\u00edveis.<\/p><p>Pode-se argumentar que esta lacuna tem vindo a ser progressivamente colmatada, mas continuam a existir desafios devido \u00e0 complexidade inerente aos contratos de presta\u00e7\u00e3o de servi\u00e7os.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dc3417f e-con-full pointer e-flex e-con e-child\" data-id=\"dc3417f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8fbee0e elementor-widget elementor-widget-icon-box\" data-id=\"8fbee0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tContratos de servi\u00e7o n\u00e3o sincronizados\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a39c9fd elementor-widget elementor-widget-text-editor\" data-id=\"a39c9fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Os registos mestre de servi\u00e7os podem rapidamente ficar desatualizados se n\u00e3o estiverem dinamicamente associados aos respetivos contratos (por exemplo, acordos-quadro de compra). <br \/><br \/>O registo principal pode indicar que um servi\u00e7o existe, mas o contrato que cont\u00e9m os pre\u00e7os ou o \u00e2mbito v\u00e1lidos pode ter expirado.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-86cf2ea e-con-full pointer e-flex e-con e-child\" data-id=\"86cf2ea\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cfbbc13 elementor-widget elementor-widget-icon-box\" data-id=\"cfbbc13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAus\u00eancia de uma unidade de medida universal \t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-feccc35 elementor-widget elementor-widget-text-editor\" data-id=\"feccc35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A aus\u00eancia de uma unidade de medida universal (U-O-M) constitui um desafio conhecido em v\u00e1rios dom\u00ednios de dados mestre; no entanto, \u00e9 particularmente acentuada no caso de um \u00abdado mestre de servi\u00e7os\u00bb<\/p><p>Embora um material utilize uma unidade de medida padr\u00e3o (EA, KG), as unidades de medida de servi\u00e7o s\u00e3o altamente vari\u00e1veis e \u00abdependentes do contexto\u00bb<br \/><br \/>Um \u00abdia\u00bb de consultoria n\u00e3o \u00e9 o mesmo que um \u00abdia\u00bb de aluguer de equipamento pesado. A inconsist\u00eancia na unidade de medida (UM) torna a defini\u00e7\u00e3o de pre\u00e7os e a gest\u00e3o de contratos extremamente dif\u00edceis.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3f4ce26 e-flex e-con-boxed e-con e-parent\" data-id=\"3f4ce26\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3fbefae elementor-widget elementor-widget-text-editor\" data-id=\"3fbefae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li><p><strong> Aus\u00eancia de uma classifica\u00e7\u00e3o normalizada<\/strong><\/p><\/li><\/ol><p>Um dos principais desafios na gest\u00e3o de dados de servi\u00e7os \u00e9 a aus\u00eancia de normas de classifica\u00e7\u00e3o consistentes. Os servi\u00e7os, ao contr\u00e1rio dos materiais, s\u00e3o frequentemente descritos de forma diferente pelas v\u00e1rias partes interessadas, o que leva a registos inconsistentes nos dados mestre dos servi\u00e7os.<\/p><ul><li><p><strong>Impacto<\/strong>: Esta inconsist\u00eancia dificulta a integra\u00e7\u00e3o com sistemas empresariais, como sistemas ERP e plataformas de aquisi\u00e7\u00e3o, complicando a an\u00e1lise das despesas e a compara\u00e7\u00e3o de fornecedores.<\/p><\/li><li><p><strong>Solu\u00e7\u00e3o<\/strong>: A ado\u00e7\u00e3o de sistemas de classifica\u00e7\u00e3o reconhecidos a n\u00edvel mundial, como o UNSPSC, pode ajudar a garantir a uniformidade e tornar os dados mais acess\u00edveis entre os departamentos.<\/p><\/li><\/ul><ol start=\"2\"><li><p><strong> Dados inconsistentes e incompletos<\/strong><\/p><\/li><\/ol><p>Os dados relativos aos servi\u00e7os carecem frequentemente dos atributos estruturados presentes nos dados relativos aos materiais, o que os torna propensos a erros e omiss\u00f5es. Por exemplo, descri\u00e7\u00f5es incompletas dos servi\u00e7os ou a falta de detalhes sobre pre\u00e7os podem conduzir a inefici\u00eancias na gest\u00e3o de aquisi\u00e7\u00f5es e de fornecedores.<\/p><ul><li><p><strong>Impacto<\/strong>: Os dados incompletos provocam atrasos na presta\u00e7\u00e3o de servi\u00e7os, aumentam os custos de aquisi\u00e7\u00e3o e criam dificuldades na tomada de decis\u00f5es.<\/p><\/li><li><p><strong>Solu\u00e7\u00e3o<\/strong>: A implementa\u00e7\u00e3o de processos de valida\u00e7\u00e3o de dados e de campos obrigat\u00f3rios pode ajudar a garantir a integridade e a exatid\u00e3o dos dados.<\/p><\/li><\/ul><ol start=\"3\"><li><p><strong> Dificuldade em quantificar os servi\u00e7os<\/strong><\/p><\/li><\/ol><p>Ao contr\u00e1rio dos materiais, que podem ser medidos e monitorizados em unidades, os servi\u00e7os s\u00e3o de natureza qualitativa e, muitas vezes, carecem de indicadores quantific\u00e1veis claros. Isto torna dif\u00edcil avaliar o valor e o desempenho dos servi\u00e7os.<\/p><ul><li><p><strong>Impacto<\/strong>: A incapacidade de quantificar os servi\u00e7os resulta num acompanhamento deficiente do desempenho dos fornecedores e em dificuldades na imputa\u00e7\u00e3o de custos.<\/p><\/li><li><p><strong>Solu\u00e7\u00e3o<\/strong>: A defini\u00e7\u00e3o de acordos de n\u00edvel de servi\u00e7o (SLAs) mensur\u00e1veis e de indicadores-chave de desempenho (KPIs) pode ajudar a quantificar e a avaliar a qualidade do servi\u00e7o.<\/p><\/li><\/ul><ol start=\"4\"><li><p><strong> Gest\u00e3o descentralizada de dados<\/strong><\/p><\/li><\/ol><p>Os dados relativos aos servi\u00e7os encontram-se frequentemente dispersos por v\u00e1rios departamentos, tais como o de aquisi\u00e7\u00f5es, o financeiro e o de opera\u00e7\u00f5es, sem que exista um reposit\u00f3rio centralizado.<\/p><ul><li><p><strong>Impacto<\/strong>: Esta descentraliza\u00e7\u00e3o conduz \u00e0 duplica\u00e7\u00e3o de dados, a discrep\u00e2ncias e \u00e0 fragmenta\u00e7\u00e3o da informa\u00e7\u00e3o, o que prejudica a colabora\u00e7\u00e3o e a coer\u00eancia.<\/p><\/li><li><p><strong>Solu\u00e7\u00e3o<\/strong>: O investimento num sistema centralizado de gest\u00e3o de dados mestres (MDM) permite uma melhor governa\u00e7\u00e3o dos dados e garante que os dados relativos aos servi\u00e7os se mant\u00eam consistentes e acess\u00edveis em toda a organiza\u00e7\u00e3o.<\/p><\/li><\/ul><ol start=\"5\"><li><p><strong> Elevada complexidade e diversidade de servi\u00e7os<\/strong><\/p><\/li><\/ol><p>Os servi\u00e7os variam significativamente entre setores e fornecedores, desde servi\u00e7os de consultoria pontuais at\u00e9 contratos de manuten\u00e7\u00e3o recorrentes. Esta diversidade aumenta a complexidade da gest\u00e3o dos dados mestre dos servi\u00e7os.<\/p><ul><li><p><strong>Impacto<\/strong>: A gest\u00e3o de dados t\u00e3o variados sem uma categoriza\u00e7\u00e3o adequada conduz a inefici\u00eancias no processo de aquisi\u00e7\u00e3o e torna a elabora\u00e7\u00e3o de relat\u00f3rios mais complicada.<\/p><\/li><li><p><strong>Solu\u00e7\u00e3o<\/strong>: A categoriza\u00e7\u00e3o dos servi\u00e7os em hierarquias predefinidas e a utiliza\u00e7\u00e3o de ferramentas avan\u00e7adas de classifica\u00e7\u00e3o podem simplificar a gest\u00e3o de dados.<\/p><\/li><\/ul><p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone wp-image-29067 size-full\" src=\"https:\/\/www.verdantis.com\/wp-content\/uploads\/2025\/02\/Colorful-Clean-7-Point-Mind-Maps-Brainstrom.jpg\" alt=\"Principais desafios relacionados com os dados mestre dos servi\u00e7os\" width=\"1920\" height=\"1080\" srcset=\"https:\/\/www.verdantis.com\/wp-content\/uploads\/2025\/02\/Colorful-Clean-7-Point-Mind-Maps-Brainstrom.jpg 1920w, https:\/\/www.verdantis.com\/wp-content\/uploads\/2025\/02\/Colorful-Clean-7-Point-Mind-Maps-Brainstrom-300x169.jpg 300w, https:\/\/www.verdantis.com\/wp-content\/uploads\/2025\/02\/Colorful-Clean-7-Point-Mind-Maps-Brainstrom-1024x576.jpg 1024w, https:\/\/www.verdantis.com\/wp-content\/uploads\/2025\/02\/Colorful-Clean-7-Point-Mind-Maps-Brainstrom-768x432.jpg 768w, https:\/\/www.verdantis.com\/wp-content\/uploads\/2025\/02\/Colorful-Clean-7-Point-Mind-Maps-Brainstrom-1536x864.jpg 1536w, https:\/\/www.verdantis.com\/wp-content\/uploads\/2025\/02\/Colorful-Clean-7-Point-Mind-Maps-Brainstrom-150x84.jpg 150w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/p><ol start=\"6\"><li><p><strong> Falta de apropria\u00e7\u00e3o e de governa\u00e7\u00e3o<\/strong><\/p><\/li><\/ol><p>Sem uma responsabiliza\u00e7\u00e3o clara, a gest\u00e3o dos dados dos servi\u00e7os acaba frequentemente por ser negligenciada. Os departamentos podem criar registos duplicados ou inconsistentes devido \u00e0 falta de pol\u00edticas definidas em mat\u00e9ria de responsabilidade e governa\u00e7\u00e3o.<\/p><ul><li><p><strong>Impacto<\/strong>: Uma m\u00e1 gest\u00e3o conduz a erros nos dados, falhas nas auditorias e a uma menor confian\u00e7a na qualidade dos dados dos servi\u00e7os.<\/p><\/li><li><p><strong>Solu\u00e7\u00e3o<\/strong>: O estabelecimento de um quadro de governa\u00e7\u00e3o que defina fun\u00e7\u00f5es, responsabilidades e fluxos de trabalho de aprova\u00e7\u00e3o garante a presta\u00e7\u00e3o de contas e o cumprimento das normas de qualidade dos dados.<\/p><\/li><\/ul><ol start=\"7\"><li><p><strong> Utiliza\u00e7\u00e3o limitada da tecnologia<\/strong><\/p><\/li><\/ol><p>Muitas organiza\u00e7\u00f5es continuam a recorrer a processos manuais ou a ferramentas desatualizadas para gerir os dados dos servi\u00e7os, que n\u00e3o s\u00e3o nem escal\u00e1veis nem eficientes.<\/p><ul><li><p><strong>Impacto<\/strong>: A ado\u00e7\u00e3o limitada de tecnologia conduz a um processamento lento dos dados, a erros humanos e \u00e0 incapacidade de se adaptar \u00e0s necessidades empresariais em constante mudan\u00e7a.<\/p><\/li><li><p><strong>Solu\u00e7\u00e3o<\/strong>: A utiliza\u00e7\u00e3o de plataformas avan\u00e7adas de MDM, dotadas de capacidades de IA e automatiza\u00e7\u00e3o, pode melhorar a precis\u00e3o dos dados, a deduplica\u00e7\u00e3o e a escalabilidade.<\/p><\/li><\/ul><ol start=\"8\"><li><p><strong> Altera\u00e7\u00f5es e atualiza\u00e7\u00f5es frequentes dos dados<\/strong><\/p><\/li><\/ol><p>Os dados relativos aos servi\u00e7os exigem, frequentemente, atualiza\u00e7\u00f5es frequentes devido a altera\u00e7\u00f5es nos acordos com os fornecedores, nas estruturas de pre\u00e7os ou nos requisitos regulamentares.<\/p><ul><li><p><strong>Impacto<\/strong>: Sem mecanismos adequados de controlo de vers\u00f5es e de monitoriza\u00e7\u00e3o, estas altera\u00e7\u00f5es podem levar \u00e0 utiliza\u00e7\u00e3o de dados desatualizados ou incorretos em processos cr\u00edticos.<\/p><\/li><li><p><strong>Solu\u00e7\u00e3o<\/strong>: As auditorias regulares aos dados e os mecanismos de atualiza\u00e7\u00e3o automatizados ajudam a manter os dados dos servi\u00e7os atualizados e precisos.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-60bc8cd e-flex e-con-boxed e-con e-parent\" data-id=\"60bc8cd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2a92f98 elementor-widget elementor-widget-heading\" data-id=\"2a92f98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\" id=\"how-a-service-master-is-configured-in-erp\">Como se configura um \u00abService Master\u00bb no ERP<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6ce1150 e-flex e-con-boxed e-con e-parent\" data-id=\"6ce1150\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f0a2cbb elementor-widget elementor-widget-video\" data-id=\"f0a2cbb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/W-rllVBG0t4?si=IUzXcizHB2H9o_l0&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bff6ff2 e-con-full pointer e-flex e-con e-child\" data-id=\"bff6ff2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5ab4603 elementor-widget elementor-widget-text-editor\" data-id=\"5ab4603\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Gest\u00e3o de dados mestre multidom\u00ednio e mestre de servi\u00e7os<\/strong><\/p><p>O software emblem\u00e1tico da Verdantis para a gest\u00e3o de dados mestres suporta \u00abServi\u00e7os\u00bb como um objeto com integra\u00e7\u00f5es configuradas diretamente em sistemas ERP amplamente utilizados.<\/p><p>Para superar alguns dos desafios associados ao \u00abRegisto Mestre de Servi\u00e7os\u00bb, tal como discutido acima, eis como o Verdantis MDM Suite capacita as equipas de manuten\u00e7\u00e3o, gest\u00e3o de ativos, fiabilidade e cadeia de abastecimento com registos mestre de servi\u00e7os atualizados e fi\u00e1veis.<\/p><p><strong>Sincroniza\u00e7\u00e3o em tempo real com contratos de servi\u00e7o<\/strong><\/p><p>Tal como referido anteriormente, os registos de servi\u00e7os tornam-se desatualizados com o passar do tempo, \u00e0 medida que a rela\u00e7\u00e3o com o fornecedor e o contrato de servi\u00e7os correspondente se alteram.<\/p><p>Pr\u00e1ticas negligentes de governa\u00e7\u00e3o de dados significam, muitas vezes, que estas altera\u00e7\u00f5es n\u00e3o s\u00e3o registadas nos registos de dados.<\/p><p>Para fazer face a estes desafios, o Objecto \u00abService Master\u00bb do pacote de MDM da Verdantis pode ser configurado para:<\/p><ol><li><strong>Executar uma an\u00e1lise em lote<\/strong>: Os agentes de IA integrados na su\u00edte MDM, como o Auto Doc AI, podem ser configurados para verificar, a intervalos regulares, a conformidade com as cl\u00e1usulas de qualquer contrato de servi\u00e7o; caso seja detetada uma discrep\u00e2ncia, \u00e9 poss\u00edvel configurar um fluxo de trabalho que imponha a edi\u00e7\u00e3o do registo de dados e o complete de acordo com a norma de governa\u00e7\u00e3o de dados mestre que tenha sido definida.<\/li><\/ol><p>Esta sincroniza\u00e7\u00e3o \u00e9 uma <a href=\"https:\/\/www.verdantis.com\/master-data-governance\/\">abordagem centrada na governa\u00e7\u00e3o dos dados mestres<\/a>, o que garante que um dos desafios mais tediosos na gest\u00e3o de dados de servi\u00e7os (MDM), nomeadamente a duplica\u00e7\u00e3o, seja minimizado e<\/p><p><strong>An\u00e1lise U-O-M baseada em IA<\/strong><\/p><ol><li>Os contratos de presta\u00e7\u00e3o de servi\u00e7os s\u00e3o complexos e podem ser faturados com base em v\u00e1rios crit\u00e9rios\/marcos \u2014 horas de trabalho, dura\u00e7\u00e3o do aluguer, \u00e2mbito fixo, conclus\u00e3o de marcos, etc.<\/li><\/ol><p>O software de processamento de documentos da Verdantis foi treinado para o setor com base em v\u00e1rios contratos de presta\u00e7\u00e3o de servi\u00e7os e, uma vez que estes modelos s\u00e3o \u00absens\u00edveis ao contexto\u00bb, \u00e9 poss\u00edvel utilizar as estruturas de IA da Agentic para criar automaticamente as unidades de medida, em conformidade com o contrato de presta\u00e7\u00e3o de servi\u00e7os, e adicionar os valores ao registo de dados mestre do servi\u00e7o.<\/p><p><strong>Classifica\u00e7\u00e3o e descri\u00e7\u00f5es baseadas em IA<\/strong><\/p><p>Com base nas normas de classifica\u00e7\u00e3o aceites, os registos de servi\u00e7o e a sua natureza podem ser automaticamente detetados, codificados e atualizados no sistema com um <a href=\"https:\/\/zapier.com\/blog\/human-in-the-loop\/\" rel=\"nofollow noopener\" target=\"_blank\">fluxo de trabalho de IA com interven\u00e7\u00e3o humana<\/a><\/p><p>Isto automatiza o que \u00e9 provavelmente um dos desafios mais complicados na gest\u00e3o de dados de servi\u00e7os (MDM), nomeadamente a duplica\u00e7\u00e3o e as descri\u00e7\u00f5es n\u00e3o estruturadas.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-819966f e-flex e-con-boxed e-con e-parent\" data-id=\"819966f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3980de3 elementor-widget elementor-widget-heading\" data-id=\"3980de3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\" id=\"key-steps-in-service-data-management\">Etapas fundamentais na gest\u00e3o de dados de servi\u00e7os<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9383464 e-flex e-con-boxed e-con e-parent\" data-id=\"9383464\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ea146f elementor-widget elementor-widget-text-editor\" data-id=\"4ea146f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A gest\u00e3o de dados de servi\u00e7os \u00e9 uma componente crucial do quadro de governa\u00e7\u00e3o de dados de qualquer organiza\u00e7\u00e3o. Uma vez que os servi\u00e7os desempenham um papel central nas opera\u00e7\u00f5es empresariais modernas, uma gest\u00e3o eficaz dos dados de servi\u00e7os pode conduzir a melhores pr\u00e1ticas de aquisi\u00e7\u00e3o, a um maior cumprimento normativo e a uma maior efici\u00eancia operacional. Seguem-se os passos-chave do processo de gest\u00e3o de dados de servi\u00e7os, desde a recolha at\u00e9 \u00e0 valida\u00e7\u00e3o dos dados.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e2b48b6 e-flex e-con-boxed e-con e-parent\" data-id=\"e2b48b6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da12059 elementor-widget elementor-widget-image\" data-id=\"da12059\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"386\" src=\"https:\/\/www.verdantis.com\/wp-content\/uploads\/2025\/02\/SMDM-1024x494.png\" class=\"attachment-large size-large wp-image-28866\" alt=\"Gest\u00e3o de dados mestre de servi\u00e7os\" srcset=\"https:\/\/www.verdantis.com\/wp-content\/uploads\/2025\/02\/SMDM-1024x494.png 1024w, https:\/\/www.verdantis.com\/wp-content\/uploads\/2025\/02\/SMDM-300x145.png 300w, https:\/\/www.verdantis.com\/wp-content\/uploads\/2025\/02\/SMDM-768x371.png 768w, https:\/\/www.verdantis.com\/wp-content\/uploads\/2025\/02\/SMDM-1536x741.png 1536w, https:\/\/www.verdantis.com\/wp-content\/uploads\/2025\/02\/SMDM-2048x988.png 2048w, https:\/\/www.verdantis.com\/wp-content\/uploads\/2025\/02\/SMDM-150x72.png 150w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41a0f19 elementor-widget elementor-widget-text-editor\" data-id=\"41a0f19\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li><h5><strong> Recolha de dados: Fontes de dados sobre servi\u00e7os<\/strong><\/h5><\/li><\/ol><p>O primeiro passo para uma gest\u00e3o eficaz dos dados de assist\u00eancia \u00e9 o <strong>cole\u00e7\u00e3o<\/strong> de informa\u00e7\u00f5es relacionadas com os servi\u00e7os. Isto implica a recolha de dados de v\u00e1rias fontes internas e externas, a fim de garantir um registo abrangente e preciso de todos os servi\u00e7os prestados ou recebidos pela organiza\u00e7\u00e3o.<\/p><p><strong>As fontes mais comuns de dados de servi\u00e7o incluem:<\/strong><\/p><ul><li><p><strong>Contratos<\/strong>: Estes documentos cont\u00eam descri\u00e7\u00f5es detalhadas dos servi\u00e7os, estruturas de pre\u00e7os, acordos de n\u00edvel de servi\u00e7o (SLAs) e termos e condi\u00e7\u00f5es. Os contratos servem como refer\u00eancia principal para os dados relacionados com o \u00e2mbito, a dura\u00e7\u00e3o e o custo dos servi\u00e7os.<\/p><\/li><li><p><strong>Faturas<\/strong>: As faturas fornecem dados essenciais sobre a utiliza\u00e7\u00e3o dos servi\u00e7os, pre\u00e7os, descontos, condi\u00e7\u00f5es de pagamento e datas de presta\u00e7\u00e3o dos servi\u00e7os. S\u00e3o fundamentais para acompanhar a vertente financeira da contrata\u00e7\u00e3o de servi\u00e7os.<\/p><\/li><li><p><strong>Sistemas de aquisi\u00e7\u00e3o<\/strong>: Estes sistemas cont\u00eam registos de aquisi\u00e7\u00f5es de servi\u00e7os, incluindo informa\u00e7\u00f5es sobre fornecedores, especifica\u00e7\u00f5es dos servi\u00e7os, quantidades e hist\u00f3rico de pagamentos. Constituem fontes essenciais para o acompanhamento de servi\u00e7os em curso ou recorrentes.<\/p><\/li><li><p><strong>Pedidos de assist\u00eancia e ordens de trabalho<\/strong>: Nas organiza\u00e7\u00f5es que disp\u00f5em de equipas de manuten\u00e7\u00e3o ou de opera\u00e7\u00f5es, as ordens de trabalho e os pedidos de assist\u00eancia servem como fontes de dados de assist\u00eancia em tempo real, documentando os pedidos de servi\u00e7os espec\u00edficos e o respetivo estado.<\/p><\/li><\/ul><p>A recolha de dados sobre servi\u00e7os a partir de v\u00e1rios sistemas ajuda a criar uma vis\u00e3o abrangente e precisa dos servi\u00e7os que uma organiza\u00e7\u00e3o utiliza, garantindo que os dados refletem as transa\u00e7\u00f5es e os acordos mais recentes.<\/p><ol start=\"2\"><li><h5><strong> Classifica\u00e7\u00e3o: Agrupamento de servi\u00e7os utilizando taxonomias adequadas<\/strong><\/h5><\/li><\/ol><p>Assim que os dados de assist\u00eancia forem recolhidos, o pr\u00f3ximo passo crucial \u00e9 <strong>classifica\u00e7\u00e3o<\/strong>\u2014agrupar os servi\u00e7os em categorias que possam ser facilmente geridas, comparadas e analisadas. Uma classifica\u00e7\u00e3o eficaz ajuda a otimizar o processo de aquisi\u00e7\u00e3o, a melhorar a an\u00e1lise das despesas e a garantir que os servi\u00e7os estejam alinhados com os objetivos empresariais.<\/p><p>Entre os sistemas de classifica\u00e7\u00e3o mais comuns contam-se:<\/p><ul><li><p><strong>UNSPSC (C\u00f3digo Padr\u00e3o das Na\u00e7\u00f5es Unidas para Produtos e Servi\u00e7os)<\/strong>: Esta norma de classifica\u00e7\u00e3o global divide os servi\u00e7os em segmentos, fam\u00edlias, classes e produtos, garantindo a coer\u00eancia entre os sistemas de aquisi\u00e7\u00e3o e os mercados. Por exemplo, os servi\u00e7os de consultoria podem ser classificados no segmento \u00abServi\u00e7os Profissionais\u00bb, com subcategorias adicionais para tipos espec\u00edficos de consultoria (por exemplo, consultoria em TI).<\/p><\/li><li><p><strong>Classe E<\/strong>: Este sistema \u00e9 amplamente utilizado na Europa e \u00e9 particularmente \u00fatil para setores como a ind\u00fastria transformadora e a engenharia. Permite uma classifica\u00e7\u00e3o mais pormenorizada dos servi\u00e7os, com \u00eanfase nos atributos que definem a natureza do servi\u00e7o.<\/p><\/li><\/ul><p>Iremos explorar os temas do UNSPSC e da Classe E com mais pormenor \u00e0 medida que avan\u00e7armos neste blogue.<\/p><ul><li><p><strong>Taxonomias personalizadas<\/strong>: Algumas organiza\u00e7\u00f5es podem desenvolver os seus pr\u00f3prios sistemas de classifica\u00e7\u00e3o personalizados, com base em requisitos internos ou em necessidades espec\u00edficas do setor.<\/p><\/li><\/ul><p>Uma classifica\u00e7\u00e3o adequada contribui para melhorar a visibilidade e a transpar\u00eancia das despesas relacionadas com os servi\u00e7os e permite \u00e0s empresas avaliar rapidamente o desempenho dos servi\u00e7os em todas as categorias.<\/p><ol start=\"3\"><li><h5><strong> Valida\u00e7\u00e3o: Garantir que as descri\u00e7\u00f5es dos servi\u00e7os, as unidades de medida e os pre\u00e7os estejam em conformidade com os requisitos empresariais<\/strong><\/h5><\/li><\/ol><p>Ap\u00f3s a recolha e classifica\u00e7\u00e3o dos dados do servi\u00e7o, o pr\u00f3ximo passo \u00e9 <strong>valida\u00e7\u00e3o<\/strong>\u2014garantindo que os dados estejam em conformidade com os requisitos empresariais e sejam precisos, completos e atualizados. Isto \u00e9 fundamental para manter a integridade dos dados e minimizar erros ou discrep\u00e2ncias que possam afetar a tomada de decis\u00f5es.<\/p><p>As principais atividades de valida\u00e7\u00e3o incluem:<\/p><ul><li><p><strong>Descri\u00e7\u00f5es dos servi\u00e7os<\/strong>: Assegurar que as descri\u00e7\u00f5es dos servi\u00e7os sejam precisas, claras e coerentes com a documenta\u00e7\u00e3o interna e espec\u00edfica dos fornecedores. A descri\u00e7\u00e3o deve corresponder ao \u00e2mbito de trabalho acordado e cumprir as normas de qualidade da organiza\u00e7\u00e3o.<\/p><\/li><li><p><strong>Unidades de medida (UOM)<\/strong>: Verificar se as unidades de medida (por exemplo, horas, unidades, contratos) est\u00e3o em conformidade com as normas da empresa e se s\u00e3o adequadas ao tipo de servi\u00e7o prestado. Por exemplo, se um servi\u00e7o for faturado por horas, a unidade de medida deve refletir claramente esse facto, a fim de evitar lit\u00edgios de fatura\u00e7\u00e3o.<\/p><\/li><li><p><strong>Pre\u00e7os e Condi\u00e7\u00f5es<\/strong>: Assegurar que as informa\u00e7\u00f5es sobre pre\u00e7os, condi\u00e7\u00f5es de pagamento e descontos estejam em conformidade com os contratos e acordos. A valida\u00e7\u00e3o regular dos pre\u00e7os dos servi\u00e7os \u00e9 especialmente importante em contratos de longo prazo, nos quais podem ocorrer ajustamentos de pre\u00e7os ou adi\u00e7\u00f5es de servi\u00e7os.<\/p><\/li><li><p><strong>Verifica\u00e7\u00f5es de conformidade<\/strong>: Garantir que os servi\u00e7os cumprem os regulamentos do setor, as pol\u00edticas internas e as normas de qualidade. Isto \u00e9 fundamental em setores como os cuidados de sa\u00fade, as finan\u00e7as e a administra\u00e7\u00e3o p\u00fablica, onde o incumprimento pode acarretar consequ\u00eancias legais ou financeiras.<\/p><\/li><\/ul><p>A valida\u00e7\u00e3o dos dados relativos aos servi\u00e7os \u00e9 um processo cont\u00ednuo que ajuda a garantir que os servi\u00e7os est\u00e3o a ser prestados e pagos corretamente, melhorando o controlo financeiro e reduzindo o risco de erros e lit\u00edgios.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4070fa8 e-con-full e-flex e-con e-child\" data-id=\"4070fa8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-34b3e02 elementor-widget elementor-widget-heading\" data-id=\"34b3e02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">DADOS MESTRES DO SERVI\u00c7O - CLASSIFICA\u00c7\u00c3O\n<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83863b2 elementor-widget elementor-widget-image\" data-id=\"83863b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"398\" src=\"https:\/\/www.verdantis.com\/wp-content\/uploads\/2025\/02\/service-master-1024x510.png\" class=\"attachment-large size-large wp-image-29052\" alt=\"\" srcset=\"https:\/\/www.verdantis.com\/wp-content\/uploads\/2025\/02\/service-master-1024x510.png 1024w, https:\/\/www.verdantis.com\/wp-content\/uploads\/2025\/02\/service-master-300x149.png 300w, https:\/\/www.verdantis.com\/wp-content\/uploads\/2025\/02\/service-master-768x382.png 768w, https:\/\/www.verdantis.com\/wp-content\/uploads\/2025\/02\/service-master-1536x764.png 1536w, https:\/\/www.verdantis.com\/wp-content\/uploads\/2025\/02\/service-master-150x75.png 150w, https:\/\/www.verdantis.com\/wp-content\/uploads\/2025\/02\/service-master.png 1738w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\"><\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aee36e1 e-flex e-con-boxed e-con e-parent\" data-id=\"aee36e1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f57d2c7 elementor-widget elementor-widget-heading\" data-id=\"f57d2c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\" id=\"integrations-with-other-erp-modules\">Integra\u00e7\u00f5es com outros m\u00f3dulos de ERP<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a31008d e-flex e-con-boxed e-con e-parent\" data-id=\"a31008d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2543fea elementor-widget elementor-widget-text-editor\" data-id=\"2543fea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Por si s\u00f3, um registo mestre de servi\u00e7os pode n\u00e3o trazer grandes ganhos em termos de efici\u00eancia; no entanto, os benef\u00edcios de um registo mestre de servi\u00e7os fi\u00e1vel tornam-se evidentes ap\u00f3s a integra\u00e7\u00e3o com outros m\u00f3dulos do ERP, nomeadamente:<\/p><ol><li><span style=\"color: #000000;\"><strong><a style=\"color: #000000;\" href=\"https:\/\/www.verdantis.com\/bom-management\/\">Lista de materiais dos ativos<\/a><\/strong><\/span><\/li><\/ol><p>Uma lista de materiais de um ativo \u00e9, simplesmente, uma lista hier\u00e1rquica e estruturada de todos os materiais e componentes necess\u00e1rios para construir, manter e reparar um ativo f\u00edsico espec\u00edfico (por exemplo, uma bomba, uma m\u00e1quina de produ\u00e7\u00e3o ou um ve\u00edculo).<\/p><p>Os contratos de assist\u00eancia espec\u00edficos para uma determinada tarefa de manuten\u00e7\u00e3o podem exigir v\u00e1rias pe\u00e7as sobressalentes ou consum\u00edveis adicionais, a fim de garantir que a execu\u00e7\u00e3o decorra sem problemas.<\/p><p>Com a integra\u00e7\u00e3o com as listas de materiais (BOM) dos ativos, este acompanhamento pode tornar-se bastante simples, direto e rastre\u00e1vel, garantindo um processo hol\u00edstico.<\/p><ol start=\"2\"><li><strong>Ordens de trabalho digitais<\/strong><\/li><\/ol><p>Uma ordem de trabalho \u00e9 uma lista de tarefas, especifica\u00e7\u00f5es t\u00e9cnicas e \u00e2mbito detalhado do trabalho, criada antes de um t\u00e9cnico iniciar trabalhos de manuten\u00e7\u00e3o corretiva ou preventiva numa determinada m\u00e1quina.<\/p><p>Os contratos de servi\u00e7os externos tamb\u00e9m podem ser associados a ordens de trabalho digitais para acompanhar a sua execu\u00e7\u00e3o.<\/p><ol start=\"3\"><li><strong>Manuten\u00e7\u00e3o de Instala\u00e7\u00f5es OU Gest\u00e3o de Ativos Empresariais (PM\/EAM)<\/strong><\/li><\/ol><p>A integra\u00e7\u00e3o dos dados mestre de servi\u00e7os com os m\u00f3dulos de Manuten\u00e7\u00e3o (PM) ou Gest\u00e3o de Ativos Empresariais (EAM) cria uma liga\u00e7\u00e3o perfeita entre o planeamento da manuten\u00e7\u00e3o e o aprovisionamento externo.<\/p><p>Enquanto o PM se centra no \u00abo qu\u00ea\u00bb e no \u00abquando\u00bb de uma repara\u00e7\u00e3o, os Dados de Refer\u00eancia de Servi\u00e7os (juntamente com outros dom\u00ednios de dados integrados) fornecem o \u00abquem\u00bb e o \u00abquanto\u00bb relativos aos servi\u00e7os prestados por prestadores de servi\u00e7os externos.<\/p><h3 id=\"integration-touchpoints-in-the-pm-module\"><span style=\"color: #333399;\"><strong><u>Pontos de contacto de integra\u00e7\u00e3o no m\u00f3dulo de gest\u00e3o de projetos<\/u><\/strong><\/span><\/h3><p>Para al\u00e9m das Ordens de Trabalho (conforme referido acima), que tamb\u00e9m s\u00e3o geridas no m\u00f3dulo PM, eis os fluxos de trabalho adicionais nos quais o Service Master pode ser integrado.<\/p><p><strong><u>Fichas de registo de servi\u00e7os<\/u><\/strong><\/p><p>Assim que o empreiteiro concluir o trabalho, a equipa de manuten\u00e7\u00e3o confirma a tarefa com base na ordem de trabalho. Isto desencadeia a cria\u00e7\u00e3o de uma Ficha de Registo de Servi\u00e7o, que funciona como a \u00abRecebimento de Mercadorias\u00bb para servi\u00e7os intang\u00edveis, garantindo que os custos de manuten\u00e7\u00e3o s\u00e3o contabilizados com precis\u00e3o no ativo<\/p><p><strong><u>Listas de tarefas de manuten\u00e7\u00e3o<\/u><\/strong><\/p><p>Os servi\u00e7os externos que se repetem com frequ\u00eancia (como as inspe\u00e7\u00f5es anuais dos elevadores) podem ser registados numa Lista Geral de Tarefas. Ao integrar aqui os dados do Mestre de Servi\u00e7os, \u00e9 poss\u00edvel automatizar os detalhes de aquisi\u00e7\u00e3o sempre que um plano de manuten\u00e7\u00e3o preventiva desencadear uma nova encomenda.<\/p><p>\u00c9 importante referir que apenas as empresas com um determinado n\u00edvel de <a href=\"https:\/\/www2.everestgrp.com\/report\/egr-2024-31-v-6490\/\" rel=\"nofollow noopener\" target=\"_blank\">maturidade operacional<\/a> tirar partido do Service Master atrav\u00e9s destas integra\u00e7\u00f5es profundas, e um dos pr\u00e9-requisitos para tal <a href=\"https:\/\/www.verdantis.com\/multi-domain-mdm\/\">uma integra\u00e7\u00e3o de dados mestre em v\u00e1rios dom\u00ednios<\/a> que garantir\u00e1 a recolha de dados e contexto a partir de v\u00e1rias fontes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b7eae6c e-flex e-con-boxed e-con e-parent\" data-id=\"b7eae6c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1edd89e elementor-widget elementor-widget-heading\" data-id=\"1edd89e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\" id=\"integrations-with-master-data-modules\">Integra\u00e7\u00f5es com os m\u00f3dulos de dados mestre <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-445d8d3 e-flex e-con-boxed e-con e-parent\" data-id=\"445d8d3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f3f4e5 elementor-widget elementor-widget-text-editor\" data-id=\"9f3f4e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Dados mestre de materiais<\/strong><\/li><\/ul><p>Os dados mestre de materiais tamb\u00e9m se encontram, em geral, no m\u00f3dulo MM (no SAP) e num m\u00f3dulo equivalente noutros sistemas ERP.<\/p><p>Estes dados mestre permitem acompanhar os diversos materiais diretos e indiretos que foram adquiridos e que se encontram em processo de aquisi\u00e7\u00e3o.<\/p><p>As mat\u00e9rias-primas diretas s\u00e3o, simplesmente, as mat\u00e9rias-primas e os insumos utilizados no processo de fabrico ou distribui\u00e7\u00e3o.<\/p><p>Os materiais indiretos s\u00e3o as pe\u00e7as sobressalentes, os consum\u00edveis, os materiais administrativos, o material de escrit\u00f3rio, etc.<\/p><p>Uma integra\u00e7\u00e3o com os registos mestre de materiais permitir\u00e1 a rastreabilidade das atividades de servi\u00e7o, bem como dos materiais consumidos em cada categoria de servi\u00e7o.<\/p><p>Esta integra\u00e7\u00e3o pode ser utilizada para aperfei\u00e7oar os procedimentos operacionais, realizar an\u00e1lises e garantir <a href=\"https:\/\/www.verdantis.com\/mro-inventory-management\/\">Otimiza\u00e7\u00e3o dos invent\u00e1rios de MRO<\/a><\/p><ul><li><strong>Dados mestre do ativo imobilizado<\/strong><\/li><\/ul><p>Tamb\u00e9m conhecido como <a href=\"https:\/\/www.verdantis.com\/asset-master-data-management\/\">registo de equipamento<\/a>, este dom\u00ednio de dados mestre regista os campos de dados essenciais relativos a cada ativo fixo. Excel\u00eancia em <a href=\"https:\/\/www.verdantis.com\/mro-definition\/\">Opera\u00e7\u00f5es de produ\u00e7\u00e3o de MRO<\/a> estabelece que os registos dos dados mestre de servi\u00e7os, especialmente os relativos \u00e0 manuten\u00e7\u00e3o de equipamentos, devem ser integrados no ativo imobilizado.<\/p><ul><li><strong>Dados mestre de fornecedores<\/strong><\/li><\/ul><p>Os dados mestre de fornecedores s\u00e3o os dados de refer\u00eancia relativos a fornecedores e prestadores de servi\u00e7os utilizados em toda a organiza\u00e7\u00e3o, juntamente com informa\u00e7\u00f5es est\u00e1ticas relativas aos seus dados de contacto, n\u00famero de identifica\u00e7\u00e3o fiscal e outros detalhes.<\/p><p>Um recurso mais abrangente sobre os dados mestre de fornecedores e sobre a forma como as solu\u00e7\u00f5es de software podem ser aproveitadas para uma gest\u00e3o eficaz dos dados mestre de fornecedores (MDM) \u00e9 <a href=\"https:\/\/www.verdantis.com\/vendor-master-data\/\">captado aqui<\/a>.<\/p><p>Os registos de dados no ficheiro mestre de fornecedores incluem tanto fornecedores de materiais tang\u00edveis como de servi\u00e7os, pelo que a integra\u00e7\u00e3o entre os servi\u00e7os e os dados do ficheiro mestre de fornecedores \u00e9 imprescind\u00edvel para as equipas empresariais que pretendem promover melhorias nos processos.<br \/><br \/><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ca7fc53 e-flex e-con-boxed e-con e-parent\" data-id=\"ca7fc53\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6285149 elementor-widget elementor-widget-heading\" data-id=\"6285149\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\" id=\"use-cases-for-effective-service-master-data-management\">Casos de utiliza\u00e7\u00e3o para uma gest\u00e3o eficaz dos dados mestre de servi\u00e7os<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c84ff82 elementor-widget elementor-widget-text-editor\" data-id=\"c84ff82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\"><span style=\"text-decoration: underline;\"><strong>Ind\u00fastria \u2013 Manuten\u00e7\u00e3o preditiva em grande escala (Fabricante global de equipamentos)<\/strong><\/span><\/li><\/ul><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">Um fabricante global de equipamento industrial gere mais de 5 000 ativos de equipamento em 12 f\u00e1bricas, contratando anualmente servi\u00e7os de manuten\u00e7\u00e3o preventiva para bombas, motores e sistemas de controlo. Os registos da Service Master codificam cada tipo de manuten\u00e7\u00e3o (inspe\u00e7\u00f5es trimestrais, lubrifica\u00e7\u00e3o, substitui\u00e7\u00e3o de componentes) associados \u00e0s listas de materiais (BOM) dos ativos, utilizando a classe UNSPSC 73152101. A integra\u00e7\u00e3o com o m\u00f3dulo PM (Manuten\u00e7\u00e3o da F\u00e1brica) garante:<\/p><ul class=\"marker:text-quiet list-disc\"><li class=\"py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;&gt;p]:pt-0 [&amp;&gt;p]:mb-2 [&amp;&gt;p]:my-0\"><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">Gera\u00e7\u00e3o autom\u00e1tica de fichas de registo de servi\u00e7os (SES) ap\u00f3s a conclus\u00e3o das ordens de trabalho de manuten\u00e7\u00e3o preventiva, reduzindo a reconcilia\u00e7\u00e3o manual de faturas em mais de 500 horas de trabalho por ano, por local<\/p><\/li><li class=\"py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;&gt;p]:pt-0 [&amp;&gt;p]:mb-2 [&amp;&gt;p]:my-0\"><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">Visibilidade em tempo real das despesas com servi\u00e7os por classe de ativos, permitindo negocia\u00e7\u00f5es de pre\u00e7os entre f\u00e1bricas e alcan\u00e7ando uma redu\u00e7\u00e3o anual de custos de 12-15%<\/p><\/li><li class=\"py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;&gt;p]:pt-0 [&amp;&gt;p]:mb-2 [&amp;&gt;p]:my-0\"><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">Acompanhamento do SLA e avalia\u00e7\u00e3o do desempenho dos fornecedores, em fun\u00e7\u00e3o das especifica\u00e7\u00f5es do contrato-quadro de servi\u00e7os<\/p><\/li><\/ul><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">Ap\u00f3s a implementa\u00e7\u00e3o, a empresa conseguiu melhorar a precis\u00e3o da correspond\u00eancia de 30-40% para 80%, com uma redu\u00e7\u00e3o do custo por registo para cerca de 8 c\u00eantimos (custos de infraestrutura + custos de servi\u00e7o).<\/p><ul><li class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\"><span style=\"text-decoration: underline;\"><strong>Petr\u00f3leo e G\u00e1s \u2013 Gest\u00e3o de Contratos \u00e0 Escala Empresarial<\/strong><\/span><\/li><\/ul><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\"><br \/>Uma operadora do setor energ\u00e9tico inclu\u00edda na lista Fortune 20 gere mais de 180 fornecedores de servi\u00e7os que prestam servi\u00e7os de fluidos de perfura\u00e7\u00e3o, manuten\u00e7\u00e3o de po\u00e7os, inspe\u00e7\u00e3o e log\u00edstica. Processa diariamente entre 80 e 100 cat\u00e1logos de servi\u00e7os com prazos rigorosos (50 a 200 cat\u00e1logos gerais por dia; 2 a 5 dias por cat\u00e1logo complexo de servi\u00e7os para campos petrol\u00edferos). A normaliza\u00e7\u00e3o do Service Master com o UNSPSC e os c\u00f3digos internos de grupos de materiais (por exemplo, UNSPSC 71121503 para servi\u00e7os de campos petrol\u00edferos) garante:<\/p><ul class=\"marker:text-quiet list-disc\"><li class=\"py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;&gt;p]:pt-0 [&amp;&gt;p]:mb-2 [&amp;&gt;p]:my-0\"><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">Estrat\u00e9gia de aprovisionamento unificada em categorias de servi\u00e7os OFS d\u00edspares, reduzindo as despesas n\u00e3o autorizadas em 18%<\/p><\/li><li class=\"py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;&gt;p]:pt-0 [&amp;&gt;p]:mb-2 [&amp;&gt;p]:my-0\"><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">Conformidade com a documenta\u00e7\u00e3o regulamentar (HSE, ambiental), registos SES preparados para auditoria com rastreabilidade 100%<\/p><\/li><li class=\"py-0 my-0 prose-p:pt-0 prose-p:mb-2 prose-p:my-0 [&amp;&gt;p]:pt-0 [&amp;&gt;p]:mb-2 [&amp;&gt;p]:my-0\"><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">Redu\u00e7\u00e3o de 10% nas despesas anuais com MRO (poupan\u00e7a anual de USD $8-12M para grandes operadores) atrav\u00e9s de contratos consolidados e da elimina\u00e7\u00e3o de duplica\u00e7\u00f5es<\/p><\/li><\/ul><p class=\"my-2 [&amp;+p]:mt-4 [&amp;_strong:has(+br)]:inline-block [&amp;_strong:has(+br)]:pb-2\">A empresa implementou a deduplica\u00e7\u00e3o em lote em mais de 45 000 registos de servi\u00e7os, reduzindo a fuga de despesas por duplicados de 6,21 TP3T para 0,81 TP3T no espa\u00e7o de 4 meses.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ef19fe5 e-grid e-con-full e-con e-child\" data-id=\"ef19fe5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-5e68889 e-con-full e-flex e-con e-child\" data-id=\"5e68889\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-965c9a2 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"965c9a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" height=\"512\" viewbox=\"0 0 450 450\" width=\"512\"><g><g><g id=\"XMLID_1_\"><path d=\"m119.1 231.1-36.6 16.7 3.3-32z\"><\/path><path d=\"m162.9 251.1h-62.8l31.4-14.4z\"><\/path><path d=\"m177.2 215.8 3.3 32-36.6-16.7z\"><\/path><path d=\"m172.6 170.3 3 29.3-32.2-15.4z\"><\/path><path d=\"m169.5 208-38 17.4-38-17.4 38-18.1z\"><\/path><path d=\"m119.6 184.2-32.2 15.4 2.9-29.3z\"><\/path><path d=\"m131.5 141.5 34.6 20.5-34.6 16.5-34.6-16.5z\"><\/path><path d=\"m121.4 135.5-29.3 17.4 3.3-32.8z\"><\/path><path d=\"m167.6 120.1 3.3 32.8-29.3-17.4z\"><\/path><path d=\"m163.7 81 2.2 21.8-22.9-11.5z\"><\/path><path d=\"m161.2 111.9-29.7 17.6-29.7-17.6 29.7-14.8z\"><\/path><path d=\"m120 91.3-22.9 11.5 2.2-21.8z\"><\/path><path d=\"m146.3 78.2-14.8 7.4-14.8-7.4z\"><\/path><path d=\"m113.2 36.4c-2.2 3.8-6.8 6.4-11.2 6.3-4-.1-7.3-2.5-9.4-6.9-2-4.2-3.8-12-1.9-25.8 13.3 5.4 19.1 11 21.7 15 3.2 5 2.2 9 .8 11.4z\"><\/path><path d=\"m170.4 35.8c-2.1 4.4-5.4 6.8-9.4 6.9-4.4.2-9-2.4-11.1-6.3-1.4-2.4-2.4-6.4.8-11.4 2.6-4 8.4-9.6 21.7-15 1.8 13.8 0 21.6-2 25.8z\"><\/path><path d=\"m323.8 46.4h17.1v8.4h-17.1z\"><\/path><path d=\"m239.9 65.1h128.5v10.4h-128.5z\"><\/path><path d=\"m248.9 85.7h110.3v13.6h-110.3z\"><\/path><path d=\"m248.9 109.6v96.9h110.3v-96.9zm70.8 83.7c-4.6 2.9-10.1 4.4-15.6 4.4-5.2 0-10.4-1.3-14.9-3.9-8.8-5.2-13.6-14.6-13.1-25.7.6-13.8 8.7-29.8 24.2-47.6 1-1.1 2.4-1.8 3.9-1.8s2.9.6 3.9 1.8c15 17.3 23.1 33 24.1 46.5.7 11.2-3.8 20.8-12.5 26.3z\"><\/path><path d=\"m314.3 184.5c-5.8 3.6-14 3.7-19.9.3-3.9-2.3-8.5-7-8-16.4.3-7.2 3.8-19.3 17.8-36.7 13.6 16.9 17.2 28.8 17.7 35.9.7 9.7-3.8 14.5-7.6 16.9z\"><\/path><path d=\"m248.9 216.8h110.3v13.6h-110.3z\"><\/path><path d=\"m239.9 240.7h128.5v10.4h-128.5z\"><\/path><path d=\"m408.7 261.4c-.2 8.6-1.1 17.1-2.5 25.4-4.3 1.8-7.8 4.8-10.9 7.6-4 3.5-6.6 5.6-9 5.3-2-.3-6.5-2.8-14.1-15.9-6.6-11.4-18-18.6-25.5-22.4z\"><\/path><path d=\"m403.2 301.1c-3.9 15.6-9.8 30.4-17.4 44-19.2-13.6-38.7-14.1-55.4-1.3-.1 0-.1.1-.2.2s-15.3 13.1-32 13.2c-15.4.1-24.2 2.6-28.7 8.1-4.7 5.7-3.3 12.7-2 18.9 1 5.3 2 10.3-.5 14.1-2.1 3.3-5 3.5-10.6 3.8-4.9.2-10.9.5-16.6 4.3-5.9 3.9-13.3 10.6-14.6 20.1-.6 4.5.3 9 2.5 13.5-.9 0-1.8 0-2.6 0-20.2 0-39.6-3.3-57.8-9.3.4-1.7.8-3.7 1.2-5.8 4.5-20.9 12-55.8-11.5-65.6-.1 0-.2-.1-.3-.1-.2-.1-19-6.7-27.4-21.1-5.6-9.7-12-14.8-19.3-15.6-12.1-1.4-22.5 9.5-31.8 19-3.4 3.6-7.2 7.5-10.3 9.8-16-26.4-25.6-57.1-26.5-90h93.3c.3.6.5 1.2.7 1.8 8.6 21.1 19.4 47.4 35.3 51.1 1.3.3 2.6.5 4 .5 4.5 0 8.9-1.9 13.1-5.5.1-.1.2-.2.3-.3.2-.2 17.3-17.1 31.8-9.1 7.8 4.3 14.8 4.8 20.8 1.5 9-5 14.3-17.7 16.2-40h67.8c3.2 2.5 6.9 4.6 11 6.3.1 0 .2.1.3.1.2.1 19.1 6.8 27.4 21.1 7.8 13.3 14.4 19.7 21.4 20.8.8.1 1.5.2 2.3.2 6.1 0 10.9-4.1 15.1-7.9.3-.1.7-.5 1-.8z\"><\/path><path d=\"m380.5 354c-30.1 47.8-81.7 80.8-141.1 85.4-3.2-4.1-4.5-8-4-11.6.8-6 6.6-10.6 10-12.9 3.4-2.2 7.3-2.4 11.5-2.6 6.1-.3 13.6-.7 18.7-8.5 4.8-7.3 3.2-15.3 1.9-21.7-1-5.3-1.6-8.6-.1-10.4 1.3-1.6 5.7-4.2 20.8-4.3 19.8-.1 36.8-14.1 38.5-15.6 13.3-10 28-9.3 43.8 2.2z\"><\/path><path d=\"m246.4 261.4c-2.1 21.6-7 28.9-10.9 31-1 .5-4.1 2.2-10.9-1.5-20.6-11.3-41.6 8.6-43.8 10.8-3.8 3.2-6.3 3.1-7.9 2.7-10.3-2.5-20.7-26.9-27.3-43z\"><\/path><path d=\"m158.3 422.8c-.3 1.5-.6 3-.9 4.3-34.2-13.6-63.4-37.1-84-67.1 3.9-2.7 7.8-6.8 12.2-11.3 7.6-7.9 16.1-16.8 23.1-15.9 3.9.5 7.8 4 11.6 10.6 10 17 30.5 24.8 32.8 25.6 15.4 6.5 9 36.1 5.2 53.8z\"><\/path><\/g><\/g><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fbd46e1 elementor-widget elementor-widget-heading\" data-id=\"fbd46e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Energia, Petr\u00f3leo e G\u00e1s<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ae7cbb elementor-align-center elementor-widget elementor-widget-button\" data-id=\"8ae7cbb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjM1MTk0IiwidG9nZ2xlIjpmYWxzZX0%3D\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Leia o estudo de caso<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ad651d3 e-con-full e-flex e-con e-child\" data-id=\"ad651d3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fb2fc34 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"fb2fc34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" viewbox=\"0 0 512 512\"><g><path d=\"m148.7 50.5h19.9c7.9 0 14.2 6.4 14.2 14.2v20c0 7.8-6.4 14.2-14.2 14.2h-19.9c-7.9 0-14.2-6.4-14.2-14.2v-20c0-7.8 6.4-14.2 14.2-14.2zm53.6 128h27c9.4 0 17.1 7.7 17.1 17.1v26.9c0 9.4-7.7 17.1-17.1 17.1h-27c-9.4 0-17.1-7.7-17.1-17.1v-26.9c-.1-9.4 7.6-17.1 17.1-17.1zm26.9 12.1h-27c-2.8 0-5.1 2.3-5.1 5.1v26.9c0 2.8 2.3 5.1 5.1 5.1h27c2.8 0 5.1-2.3 5.1-5.1v-26.9c0-2.9-2.3-5.1-5.1-5.1zm188.3 10.9v25.3h56.3c-2.7-5.2-8.5-10.2-16.2-14.4-11.1-6.1-25.6-10.2-40.1-10.9zm-70 53.2c-6-2.9-10.1-9-10.3-15.9h-63.9c-3.3 0-6-2.7-6-6.2.1-11.3 9.8-22.6 24.3-30.7 12.6-7.1 29-12 45.6-12.5.2-5.8 3.1-11.1 7.7-14.4-9.9-38.7-44.8-66.2-85.4-66.2-17.5 0-33.7 5.1-47.4 13.8-14.1 9-25.5 21.9-32.6 37.2-1.2 2.8-4.4 4.3-7.3 3.3-9.5-3.1-19.4-3.8-29.3-2.2v16.3c0 2.9-.7 5.6-2 8l13.7 13.7c1.2 1.2 1.8 2.7 1.8 4.3v39.1h6.9c14.9 0 27 12 27 27.5 0 5.4 4.4 9.8 9.8 9.8h77c11.1 0 20.2 9.1 20.2 20.2v6.7h16.2c14 0 22.7 12 18.8 25.8l-2.6 9c6.3-1.5 12.2-3.9 17.7-7.2v-79.4zm-10.3-27.9v-25.3c-14.5.5-28.8 4.8-39.7 10.9-7.7 4.3-13.6 9.4-16.4 14.4zm61.9-43.2h-43.5c-3.5 0-6.4 2.9-6.4 6.4v48.2c0 3.5 2.9 6.4 6.4 6.4h43.5c3.5 0 6.4-2.9 6.4-6.4v-48.2c0-3.5-2.9-6.4-6.4-6.4zm-3.9 73.5h-35.7v180.2h35.7zm-10.5-163.3h19.9c7.9 0 14.2 6.4 14.2 14.2v20c0 7.9-6.4 14.3-14.2 14.3h-19.9c-7.8 0-14.2-6.4-14.2-14.3v-20c0-7.8 6.4-14.2 14.2-14.2zm-284.4 281.2h205.6c.7 0 1.2.1 1.8.3l13.1-46.3c1.6-5.8-.9-10.5-7.3-10.5h-183.6c-7.5 0-15.4 6.5-17.5 13.7zm204.1 12h-207.5l-11.3 39.8c-1.6 5.7.9 10.5 7.2 10.5h183.8c7.5 0 15.4-6.5 17.4-13.8zm-118.9 17.6c3.3 0 6 2.7 6 6 0 8-13.1 8-13.1 0 0-3.3 2.7-6 6-6zm79.6 0c3.3 0 6 2.7 6 6s-2.7 6-6 6h-18.4c-3.3 0-6-2.7-6-6s2.7-6 6-6zm-137.9 0c3.3 0 6 2.7 6 6 0 8-13.1 8-13.1 0 0-3.3 2.7-6 6-6zm29.1 0c3.3 0 6 2.7 6 6 0 8-13.1 8-13.1 0 0-3.3 2.7-6 6-6zm49.9-63c3.3 0 6 2.7 6 6 0 8-13.1 8-13.1 0 0-3.3 2.7-6 6-6zm-58.3 0c3.3 0 6 2.7 6 6 0 8-13.1 8-13.1 0 0-3.3 2.7-6 6-6zm29.1 0c3.3 0 6 2.7 6 6 0 8-13.1 8-13.1 0 0-3.3 2.7-6 6-6zm-47.1-35.1h155.5v-6.7c0-4.5-3.7-8.2-8.2-8.2h-77c-12.1 0-21.8-9.7-21.8-22.3 0-8.2-6.7-15-15-15h-67.6c-8.2 0-15 6.8-15 15v130.7l20-71c3.5-12.3 16.3-22.5 29.1-22.5zm-61.1 28.4v-65.6c0-14.9 12.1-27 27-27h48.6v-36.7l-12.5-12.5c-1.9.8-4 1.2-6.2 1.2h-27c-.5 0-.9 0-1.3 0-3.2 6.4-5.3 13.3-6.2 20.5-.3 2.5-2.1 4.6-4.7 5.1-43.1 9.2-63.2 59.5-38.4 95.9 5.4 7.8 12.5 14.4 20.7 19.1zm56.9-189.8h-27c-2.8 0-5.1 2.3-5.1 5.1v27c0 2.8 2.3 5.1 5.1 5.1h27c2.8 0 5.1-2.3 5.1-5.1v-27c0-2.8-2.3-5.1-5.1-5.1z\"><\/path><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-340b265 elementor-widget elementor-widget-heading\" data-id=\"340b265\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Metais e Minera\u00e7\u00e3o<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70a5df9 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"70a5df9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjM1MTk3IiwidG9nZ2xlIjpmYWxzZX0%3D\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Leia o estudo de caso<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bf9bc2f e-con-full e-flex e-con e-child\" data-id=\"bf9bc2f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1201db8 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"1201db8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"solid\" viewbox=\"0 0 32 32\"><path d=\"m26 19.25h-.25v-1.25c0-.96-.79-1.75-1.75-1.75h-2c-.96 0-1.75.79-1.75 1.75v1.25h-.25c-.96 0-1.75.79-1.75 1.75v9c0 .96.79 1.75 1.75 1.75h6c.96 0 1.75-.79 1.75-1.75v-9c0-.96-.79-1.75-1.75-1.75zm-1.29 5.99-.68 2c-.11.31-.4.51-.71.51-.08 0-.16-.01-.24-.04-.39-.13-.6-.56-.47-.95l.34-1.01h-.95c-.24 0-.47-.12-.61-.31-.14-.2-.18-.45-.1-.68l.68-2c.13-.39.56-.61.95-.47.39.13.6.56.47.95l-.34 1.01h.95c.24 0 .47.12.61.31.14.2.1801.45.1.68z\"><\/path><circle cx=\"14\" cy=\"14\" r=\"5.25\"><\/circle><path d=\"m27.12 11.4-2.59-.4301c-.23-.79-.55-1.55-.95-2.27l1.54-2.14c.21-.3.18-.71-.08-.97l-2.63-2.63c-.26-.26-.67-.29-.97-.08l-2.14 1.54c-.72-.4-1.48-.72-2.27-.95l-.43-2.59c-.06-.36-.37-.63-.7401-.63h-3.72c-.37 0-.68.27-.74.63l-.43 2.59c-.79.23-1.55.55-2.27.95l-2.14-1.54c-.3-.21-.71-.18-.97.08l-2.63 2.63c-.26.2599-.29.67-.08.97l1.54 2.14c-.4.72-.72 1.48-.95 2.27l-2.59.4301c-.36.06-.63.37-.63.74v3.72c0 .37.27.68.63.74l2.59.4301c.23.79.55 1.55.95 2.27l-1.54 2.14c-.21.3-.18.71.08.97l2.63 2.63c.26.26.67.29.97.08l2.14-1.54c.72.4 1.48.72 2.27.95l.43 2.59c.06.36.37.63.74.63h3.72c.3701 0 .6801-.27.7401-.63l.15-.9v-5.22c0-.32.05-.62.14-.91-.87.42-1.86.66-2.89.66-3.72 0-6.75-3.03-6.75-6.75s3.03-6.75 6.75-6.75 6.75 3.03 6.75 6.75c0 .35-.03.7-.09 1.04.41-.19.86-.29 1.34-.29h2c1.3 0 2.43.77 2.94 1.88l.18-.03c.36-.06.63-.37.63-.74v-3.72c0-.37-.27-.68-.63-.74z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-587cc23 elementor-widget elementor-widget-heading\" data-id=\"587cc23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Servi\u00e7os p\u00fablicos<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-450b920 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"450b920\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjM1MjAwIiwidG9nZ2xlIjpmYWxzZX0%3D\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Leia o estudo de caso<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fd2e0ca e-con-full e-flex e-con e-child\" data-id=\"fd2e0ca\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-549780b elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"549780b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" data-name=\"Layer 1\" viewbox=\"0 0 512 512\"><path d=\"M212.192,361.863V282.744a4.409,4.409,0,0,1,4.4-4.4h25.913V312.3h.028a6.927,6.927,0,0,0,11.205,5.476L260.8,312.3l6.549,5.138a6.993,6.993,0,0,0,11.714-5.138V278.341h25.912a4.409,4.409,0,0,1,4.4,4.4v79.119a4.433,4.433,0,0,1-4.4,4.432H216.6A4.433,4.433,0,0,1,212.192,361.863Zm44.259-63.792a6.954,6.954,0,0,1,8.609-.028l.057.028v-19.73h-8.666ZM81.024,366.3h88.348a4.44,4.44,0,0,0,4.433-4.432V282.744a4.416,4.416,0,0,0-4.433-4.4H143.489V312.3a6.993,6.993,0,0,1-11.714,5.138L125.2,312.3l-7.028,5.476a6.928,6.928,0,0,1-11.206-5.476h-.028V278.341H81.024a4.433,4.433,0,0,0-4.432,4.4v79.119A4.458,4.458,0,0,0,81.024,366.3Zm48.465-68.252.056.028v-19.73h-8.666v19.73A6.955,6.955,0,0,1,129.489,298.043ZM346.974,348.71V366.3h81.687V348.71a18.491,18.491,0,0,0-18.432-18.432H365.405A18.491,18.491,0,0,0,346.974,348.71ZM133.412,239.727a6.961,6.961,0,0,0,10.9,8.666l12.956-16.315a7.037,7.037,0,0,0,1.524-4.347V166.564H91.609v61.167h.028a7.005,7.005,0,0,0,1.5,4.347l12.956,16.315a6.961,6.961,0,0,0,10.9-8.666l-11.432-14.4V197.783h39.291v27.549Zm276.817,76.607a31.018,31.018,0,0,1,6.521.677l-8.271-148.358a61.8,61.8,0,0,1-41.323,0l-8.271,148.358a31.015,31.015,0,0,1,6.52-.677Zm93.712,109.208a45.439,45.439,0,0,1-45.331,45.332H53.39a45.318,45.318,0,1,1,0-90.635H458.61A45.433,45.433,0,0,1,503.941,425.542Zm-428.421,0A15.708,15.708,0,1,0,59.8,441.265,15.7,15.7,0,0,0,75.52,425.542Zm78.47,0a15.708,15.708,0,1,0-15.7,15.723A15.7,15.7,0,0,0,153.99,425.542Zm78.5,0a15.722,15.722,0,1,0-15.722,15.723A15.72,15.72,0,0,0,232.487,425.542Zm78.47,0a15.722,15.722,0,1,0-15.722,15.723A15.7,15.7,0,0,0,310.957,425.542Zm78.47,0a15.709,15.709,0,1,0-15.722,15.723A15.7,15.7,0,0,0,389.427,425.542Zm78.5,0A15.723,15.723,0,1,0,452.2,441.265,15.721,15.721,0,0,0,467.925,425.542ZM340.228,110.7a47.59,47.59,0,1,1,47.59,47.562A47.6,47.6,0,0,1,340.228,110.7Zm27.521,0a20.069,20.069,0,1,0,20.069-20.069A20.075,20.075,0,0,0,367.749,110.7Zm-39.63,14.9a61.524,61.524,0,0,1,15.468-57.694L179.055,33.533a54.264,54.264,0,0,1-10.642,39.6ZM125.2,94.586a54.375,54.375,0,0,1-16.54-2.568v60.6h33.109v-60.6A54.423,54.423,0,0,1,125.2,94.586ZM84.891,40.335A40.322,40.322,0,1,1,125.2,80.643,40.319,40.319,0,0,1,84.891,40.335Zm25.066,0A15.242,15.242,0,1,0,125.2,25.093,15.25,15.25,0,0,0,109.957,40.335Zm95.207,176.811,2.653-4.46a46.182,46.182,0,0,1-5.758-13.915l-5.052-1.271-6.125-1.524a57.186,57.186,0,0,1,0-15.637l6.125-1.553,5.052-1.27a46.171,46.171,0,0,1,5.758-13.915l-2.653-4.461-3.246-5.447a57.575,57.575,0,0,1,11.037-11.037L218.4,145.9l4.46,2.682a46.249,46.249,0,0,1,13.916-5.787l1.27-5.024,1.553-6.153a56.982,56.982,0,0,1,15.609,0l1.552,6.153,1.27,5.024a46.238,46.238,0,0,1,13.916,5.787l4.46-2.682,5.448-3.246a58.378,58.378,0,0,1,11.036,11.037l-3.246,5.447-2.653,4.461a46.171,46.171,0,0,1,5.758,13.915l5.024,1.27,6.154,1.553a57.291,57.291,0,0,1,0,15.637l-6.154,1.524-5.024,1.271a46.182,46.182,0,0,1-5.758,13.915l2.653,4.46,3.246,5.448a57.745,57.745,0,0,1-11.036,11.065l-5.448-3.274-4.46-2.654a46.177,46.177,0,0,1-13.916,5.758l-1.27,5.053-1.552,6.125a55.6,55.6,0,0,1-15.609,0l-1.553-6.125-1.27-5.053a46.188,46.188,0,0,1-13.916-5.758l-4.46,2.654-5.447,3.274a56.961,56.961,0,0,1-11.037-11.065Zm18.856-28.989a23.372,23.372,0,1,0,23.371-23.371A23.382,23.382,0,0,0,224.02,188.157ZM67.757,512H444.242V484.818H67.757Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5bf91c0 elementor-widget elementor-widget-heading\" data-id=\"5bf91c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Produ\u00e7\u00e3o<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8083e70 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"8083e70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjM1MTg3IiwidG9nZ2xlIjpmYWxzZX0%3D\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Leia o estudo de caso<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-811acd4 e-con-full e-flex e-con e-child\" data-id=\"811acd4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4be30d6 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"4be30d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 64 64\" width=\"512\" height=\"512\"><g id=\"GLYPH\"><g id=\"_03-Valentine_copy_5\" data-name=\"03-Valentine copy 5\"><path d=\"M12,49a4,4,0,1,0,4,4A3.9989,3.9989,0,0,0,12,49Zm0,5.75A1.75,1.75,0,1,1,13.75,53,1.7455,1.7455,0,0,1,12,54.75ZM52,44H12a9,9,0,0,0,0,18H52a9,9,0,0,0,0-18ZM12,59a6,6,0,1,1,6-6A6.0048,6.0048,0,0,1,12,59Zm13,0a6,6,0,1,1,6-6A6.0048,6.0048,0,0,1,25,59Zm14,0a6,6,0,1,1,6-6A6.0048,6.0048,0,0,1,39,59Zm13,0a6,6,0,1,1,6-6A6.0048,6.0048,0,0,1,52,59ZM39,49a4,4,0,1,0,4,4A3.9989,3.9989,0,0,0,39,49Zm0,5.75A1.75,1.75,0,1,1,40.75,53,1.7455,1.7455,0,0,1,39,54.75ZM25,49a4,4,0,1,0,4,4A3.9989,3.9989,0,0,0,25,49Zm0,5.75A1.75,1.75,0,1,1,26.75,53,1.7455,1.7455,0,0,1,25,54.75ZM52,49a4,4,0,1,0,4,4A3.9989,3.9989,0,0,0,52,49Zm0,5.75A1.75,1.75,0,1,1,53.75,53,1.7455,1.7455,0,0,1,52,54.75ZM61,2V4a2,2,0,0,1-2,2H5A2,2,0,0,1,3,4V2ZM48,8v4h2v4H36V12h2V8ZM35,34h3.62A3.3886,3.3886,0,0,1,42,37.38V42H35Zm.8-9.07,1.4-1.86a4.0241,4.0241,0,0,0,.8-2.4V18H48v2.67a4.0241,4.0241,0,0,0,.8,2.4l1.4,1.86a4.0241,4.0241,0,0,1,.8,2.4V42H44V37.38A5.3817,5.3817,0,0,0,38.62,32H35V27.33A4.0241,4.0241,0,0,1,35.8,24.93ZM13,34h3.62A3.3886,3.3886,0,0,1,20,37.38V42H13Zm.8-9.07,1.4-1.86a4.0241,4.0241,0,0,0,.8-2.4V18H26v2.67a4.0241,4.0241,0,0,0,.8,2.4l1.4,1.86a4.0241,4.0241,0,0,1,.8,2.4V42H22V37.38A5.3817,5.3817,0,0,0,16.62,32H13V27.33A4.0241,4.0241,0,0,1,13.8,24.93ZM26,13.2361V14h1.125a1.0089,1.0089,0,0,1,0,2H14.875a1.0089,1.0089,0,0,1,0-2H16v-.7639A2.2361,2.2361,0,0,1,18.2361,11H23.764A2.236,2.236,0,0,1,26,13.2361Z\"><\/path><\/g><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9147518 elementor-widget elementor-widget-heading\" data-id=\"9147518\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\"><a href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjM1MjAzIiwidG9nZ2xlIjpmYWxzZX0%3D\">Alimenta\u00e7\u00e3o e Bebidas<\/a><\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea2b3af elementor-align-center elementor-widget elementor-widget-button\" data-id=\"ea2b3af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjM1MjAzIiwidG9nZ2xlIjpmYWxzZX0%3D\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Leia o estudo de caso<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-258ac2a e-con-full e-flex e-con e-child\" data-id=\"258ac2a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-417de60 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"417de60\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Layer_1\" viewbox=\"0 0 64 64\"><g><path d=\"m12.8041992 21.2264442h10.375c.5522461 0 1-.4477539 1-1v-3.0496826c0-.5523071-.4477539-1-1-1h-10.375c-.5523071 0-1 .4476929-1 1v3.0496826c0 .5522461.4476929 1 1 1z\"><\/path><path d=\"m21.7800293 36.380619h-14.3500366v12.419983h14.3500366zm-5.960022 9.1900025c-1.0200195 1.0200195-2.6799927 1.0200195-3.7000122 0s-1.0200195-2.6699829 0-3.7000122l.4273682-.4273682c.0012817.0012817.0016479.0031128.0029297.0043945l3.6963501 3.6963501zm2.2700196-2.2700195-.4293213.4293213-3.6963501-3.6963501c-.0012817-.0012817-.0031128-.0016479-.0043945-.0029297l.4300537-.4299927c1.0199585-1.0200195 2.6799927-1.0200195 3.7000122 0 .5099487.5099487.7699585 1.1900024.7699585 1.8499756 0 .6699829-.2600098 1.3400268-.7699585 1.8499756z\"><\/path><path d=\"m22.7833252 23.2264442h-9.583313v4.8641968l-5.7700195 4.6900024v1.5999756h15.3500366c.5599976 0 1 .4500122 1 1v14.419983c0 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0-.8599854-.0900268-1.7000123-.2800293-2.5100098z\"><\/path><circle cx=\"48.17\" cy=\"16.305\" r=\"3.672\"><\/circle><circle cx=\"37.818\" cy=\"12.634\" r=\"2.953\"><\/circle><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2774e3e elementor-widget elementor-widget-heading\" data-id=\"2774e3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Produtos qu\u00edmicos <\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5bd87cf elementor-align-center elementor-widget elementor-widget-button\" data-id=\"5bd87cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6IjM1MjA2IiwidG9nZ2xlIjpmYWxzZX0%3D\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Leia o estudo de caso<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-01ba778 e-flex e-con-boxed e-con e-parent\" data-id=\"01ba778\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2676c24 elementor-widget elementor-widget-heading\" data-id=\"2676c24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\" id=\"future-trends-in-service-data-management\">Tend\u00eancias futuras na gest\u00e3o de dados de servi\u00e7os<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-19ed439 e-flex e-con-boxed e-con e-parent\" data-id=\"19ed439\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6088bef elementor-widget elementor-widget-text-editor\" data-id=\"6088bef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00c0 medida que as empresas continuam a evoluir num mundo em que o digital \u00e9 a prioridade, a gest\u00e3o de dados de servi\u00e7os est\u00e1 a passar por uma transforma\u00e7\u00e3o impulsionada pelas tecnologias emergentes e pela automatiza\u00e7\u00e3o. A capacidade de gerir, normalizar e validar dados de servi\u00e7os de forma eficiente est\u00e1 a tornar-se cada vez mais crucial para as organiza\u00e7\u00f5es que procuram otimizar as aquisi\u00e7\u00f5es, melhorar a conformidade e aperfei\u00e7oar a tomada de decis\u00f5es. A seguir, apresentamos duas tend\u00eancias fundamentais que est\u00e3o a moldar o futuro da gest\u00e3o de dados de servi\u00e7os.<\/p><ol><li><p><strong> Ado\u00e7\u00e3o da IA para a normaliza\u00e7\u00e3o dos dados de servi\u00e7os<\/strong><\/p><\/li><\/ol><p>A Intelig\u00eancia Artificial (IA) est\u00e1 a revolucionar a forma como as organiza\u00e7\u00f5es classificam, validam e gerem os dados relativos aos servi\u00e7os. A automatiza\u00e7\u00e3o baseada na IA ajuda as empresas a superar desafios comuns, tais como descri\u00e7\u00f5es de servi\u00e7os inconsistentes, registos duplicados e erros de classifica\u00e7\u00e3o manual.<\/p><p><strong>Principais vantagens da IA na gest\u00e3o de dados de servi\u00e7os:<\/strong><\/p><ul><li><p><strong>Classifica\u00e7\u00e3o automatizada:<\/strong> Os algoritmos de IA podem associar descri\u00e7\u00f5es de servi\u00e7os a taxonomias padr\u00e3o, como <strong>UNSPSC e Classe E<\/strong>, garantindo a coer\u00eancia entre os sistemas.<\/p><\/li><li><p><strong>Detec\u00e7\u00e3o de duplicados e limpeza de dados:<\/strong> Os modelos de aprendizagem autom\u00e1tica conseguem identificar entradas de servi\u00e7o redundantes ou contradit\u00f3rias e sugerir corre\u00e7\u00f5es, o que conduz a <strong>maior precis\u00e3o dos dados<\/strong> e <strong>reduziu as inefici\u00eancias nas aquisi\u00e7\u00f5es<\/strong>.<\/p><\/li><li><p><strong>Enriquecimento de dados sens\u00edvel ao contexto:<\/strong> A IA pode analisar transa\u00e7\u00f5es hist\u00f3ricas de servi\u00e7os e recomendar <strong>metadados adicionais<\/strong>, tais como refer\u00eancias de pre\u00e7os ou classifica\u00e7\u00f5es de fornecedores, para melhorar o processo de tomada de decis\u00f5es.<\/p><\/li><\/ul><p>Por exemplo, as ferramentas baseadas em IA podem classificar automaticamente um servi\u00e7o de consultoria na categoria de <strong>C\u00f3digo UNSPSC 80101500 (Servi\u00e7os de consultoria em gest\u00e3o empresarial e corporativa)<\/strong>, reduzindo o trabalho manual e aumentando a transpar\u00eancia no processo de aquisi\u00e7\u00e3o.<\/p><ol start=\"2\"><li><p><strong> Atualiza\u00e7\u00f5es e valida\u00e7\u00e3o de dados em tempo real na nuvem<\/strong><\/p><\/li><\/ol><p>Com as empresas a adotarem cada vez mais sistemas de aquisi\u00e7\u00e3o e ERP baseados na nuvem, a gest\u00e3o de dados de servi\u00e7os em tempo real est\u00e1 a tornar-se uma necessidade. As plataformas na nuvem permitem uma sincroniza\u00e7\u00e3o perfeita de dados entre v\u00e1rios departamentos, garantindo <strong>registos de manuten\u00e7\u00e3o consistentes e atualizados<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-534797b e-flex e-con-boxed e-con e-parent\" data-id=\"534797b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-518f63d elementor-widget elementor-widget-heading\" data-id=\"518f63d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\" id=\"key-advantages-of-cloud-based-service-data-management\">Principais vantagens da gest\u00e3o de dados de servi\u00e7os baseados na nuvem<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4e96a51 e-flex e-con-boxed e-con e-parent\" data-id=\"4e96a51\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e480876 elementor-widget elementor-widget-text-editor\" data-id=\"e480876\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><p><strong>Atualiza\u00e7\u00f5es instant\u00e2neas de dados:<\/strong> As altera\u00e7\u00f5es \u00e0s descri\u00e7\u00f5es dos servi\u00e7os, aos pre\u00e7os e aos detalhes dos contratos podem ser refletidas em todos os sistemas em tempo real, reduzindo erros e discrep\u00e2ncias.<\/p><\/li><li><p><strong>Valida\u00e7\u00e3o automatizada de dados:<\/strong> As plataformas na nuvem podem integrar-se com fontes de dados externas e mecanismos de valida\u00e7\u00e3o baseados em IA para detetar inconsist\u00eancias, campos em falta ou classifica\u00e7\u00f5es incorretas.<\/p><\/li><li><p><strong>Escalabilidade e flexibilidade:<\/strong> As solu\u00e7\u00f5es na nuvem podem <strong>gerir grandes volumes de dados de servi\u00e7o<\/strong> sem perda de desempenho, o que as torna ideais para empresas em crescimento com carteiras de servi\u00e7os em expans\u00e3o.<\/p><\/li><\/ul><p>Por exemplo, uma empresa global que utilize uma solu\u00e7\u00e3o baseada na nuvem <strong>Sistema de MDM (Gest\u00e3o de Dados Mestres)<\/strong> permite atualizar instantaneamente as tarifas dos servi\u00e7os em todos os escrit\u00f3rios regionais, garantindo o cumprimento dos acordos contratuais e <strong>melhorar a precis\u00e3o das previs\u00f5es financeiras<\/strong>.<\/p><p>Vamos analisar algumas vantagens da implementa\u00e7\u00e3o de um Services Master:<\/p><ul><li><p><strong>Uma \u00fanica fonte centralizada de informa\u00e7\u00e3o fi\u00e1vel<\/strong><\/p><\/li><\/ul><p>Uma solu\u00e7\u00e3o SMDM integrada garante que todos os dados mestre limpos e normalizados sejam armazenados num \u00fanico local na nuvem, facilmente acess\u00edveis a partir de qualquer local. Al\u00e9m disso, contribui para uma melhor colabora\u00e7\u00e3o entre f\u00e1bricas e para uma visibilidade em tempo real de quaisquer atualiza\u00e7\u00f5es dos dados mestre.<\/p><ul><li><p><strong>Descri\u00e7\u00f5es consistentes e estruturadas<\/strong><\/p><\/li><\/ul><p>Um cat\u00e1logo de servi\u00e7os avan\u00e7ado garante descri\u00e7\u00f5es e servi\u00e7os consistentes, estruturados e fi\u00e1veis a n\u00edvel de toda a empresa, associados a normas de classifica\u00e7\u00e3o globais, como a UNSPSC.<\/p><ul><li><p><strong>Melhoria dos processos e do desempenho<\/strong><\/p><\/li><\/ul><p>Com um registo centralizado e depurado dos servi\u00e7os, as empresas t\u00eam acesso aos dados na ponta dos dedos. Estes dados n\u00e3o s\u00f3 ajudam a analisar o desempenho e a tomar decis\u00f5es empresariais, como tamb\u00e9m contribuem para eliminar duplicados e permitem a realiza\u00e7\u00e3o de rotinas de manuten\u00e7\u00e3o atempadas. Os fluxos de trabalho automatizados e a otimiza\u00e7\u00e3o dos processos ajudam a eliminar estrangulamentos e atrasos, garantindo um fluxo de processos fluido e sem interrup\u00e7\u00f5es, bem como um melhor desempenho do ERP.<\/p><ul><li><p><strong>Funcionalidades de pesquisa avan\u00e7ada<\/strong><\/p><\/li><\/ul><p>Com v\u00e1rias funcionalidades de pesquisa, como a \u00abpesquisa por texto livre\u00bb, a \u00abpesquisa por categoria\u00bb, etc., torna-se f\u00e1cil e r\u00e1pido encontrar os dados de servi\u00e7os necess\u00e1rios com a ajuda de apenas uma palavra-chave, uma categoria ou um atributo. Isto melhora a visibilidade, reduz compras desnecess\u00e1rias e proporciona uma vis\u00e3o detalhada de todos os dados mestre dos servi\u00e7os.<\/p><ul><li><p><strong>Maior seguran\u00e7a dos dados<\/strong><\/p><\/li><\/ul><p>Um SMDM pode garantir um n\u00edvel mais elevado de seguran\u00e7a dos dados, com autentica\u00e7\u00e3o de utilizadores e acesso aos dados baseado em fun\u00e7\u00f5es, restrito apenas ao pessoal autorizado. Os registos de acesso podem fornecer uma pista de auditoria com marcas temporais e melhorar a responsabiliza\u00e7\u00e3o individual. Com as atividades n\u00e3o seguras a serem sinalizadas automaticamente, qualquer viola\u00e7\u00e3o n\u00e3o autorizada dos dados \u00e9 contida.<\/p><p><em>A digitaliza\u00e7\u00e3o e a Revolu\u00e7\u00e3o Industrial 4.0 reiteraram a import\u00e2ncia de dados de boa qualidade e as repercuss\u00f5es de se depender de dados de qualidade inferior e pouco fi\u00e1veis. Uma vez que os dados influenciam as decis\u00f5es estrat\u00e9gicas, melhoram os processos e a produtividade e reduzem os custos, um registo mestre de servi\u00e7os limpo e normalizado pode trazer uma s\u00e9rie de oportunidades e benef\u00edcios para uma organiza\u00e7\u00e3o. Seja um dos primeiros a adotar a gest\u00e3o de dados mestres de servi\u00e7os e obtenha uma vantagem sobre a concorr\u00eancia!<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f0fb6e6 e-flex e-con-boxed e-con e-parent\" data-id=\"f0fb6e6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9427c11 elementor-widget elementor-widget-heading\" data-id=\"9427c11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\" id=\"conclusion\">Conclus\u00e3o<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-42f1aa9 e-flex e-con-boxed e-con e-parent\" data-id=\"42f1aa9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bf1b64c elementor-widget elementor-widget-text-editor\" data-id=\"bf1b64c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A gest\u00e3o de dados mestre de servi\u00e7os \u00e9 uma componente essencial das opera\u00e7\u00f5es empresariais modernas, permitindo \u00e0s organiza\u00e7\u00f5es alcan\u00e7ar a consist\u00eancia dos dados, a conformidade regulamentar e a efici\u00eancia operacional. Atrav\u00e9s da implementa\u00e7\u00e3o de <strong>sistemas de classifica\u00e7\u00e3o normalizados (UNSPSC, E-class)<\/strong>, tirando partido de <strong>Automa\u00e7\u00e3o baseada em IA<\/strong>, e adotando <strong>solu\u00e7\u00f5es de MDM baseadas na nuvem<\/strong>, as empresas podem melhorar significativamente a efici\u00eancia das suas aquisi\u00e7\u00f5es, otimizar os custos e garantir agilidade estrat\u00e9gica.<\/p><p>A falta de uma gest\u00e3o eficaz dos dados mestre de servi\u00e7os pode acarretar consequ\u00eancias graves, incluindo inefici\u00eancias nas aquisi\u00e7\u00f5es, distor\u00e7\u00f5es financeiras, riscos de conformidade e oportunidades perdidas de redu\u00e7\u00e3o de custos. A normaliza\u00e7\u00e3o e a exist\u00eancia de quadros de governa\u00e7\u00e3o rigorosos s\u00e3o essenciais para prevenir estes riscos e garantir a integridade dos dados.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-da53300 e-flex e-con-boxed e-con e-parent\" data-id=\"da53300\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a69f749 elementor-widget elementor-widget-heading\" data-id=\"a69f749\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\" id=\"how-verdantis-can-help\">Como a Verdantis pode ajudar<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d331261 elementor-widget elementor-widget-text-editor\" data-id=\"d331261\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Verdantis, <span class=\"TextRun SCXW146225636 BCX8\" lang=\"EN-IN\" xml:lang=\"EN-IN\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW146225636 BCX8\">\u00e9 especializada em solu\u00e7\u00f5es de software para a gest\u00e3o do ciclo de vida de MRO e de ativos, que permitem \u00e0s organiza\u00e7\u00f5es alcan\u00e7ar a excel\u00eancia na fiabilidade dos ativos, eliminar o tempo de inatividade e aumentar a efici\u00eancia da manuten\u00e7\u00e3o.\u00a0<\/span><\/span>Com ferramentas poderosas como <b>MRO360<\/b>,\u00a0<strong>Harmonia e Integridade<\/strong> para ajudar as organiza\u00e7\u00f5es a gerir e a limpar os seus dados mestre de servi\u00e7os. Estas solu\u00e7\u00f5es oferecem:<\/p><ul><li><p><strong>Harmoniza\u00e7\u00e3o automatizada de dados<\/strong>: Garantir a coer\u00eancia atrav\u00e9s da normaliza\u00e7\u00e3o das descri\u00e7\u00f5es, classifica\u00e7\u00f5es e atributos dos servi\u00e7os.<\/p><\/li><li><p><strong>Limpeza e enriquecimento de dados<\/strong>: Identificar duplicados, corrigir erros e enriquecer os dados dos servi\u00e7os com os atributos em falta.<\/p><\/li><li><p><strong>Classifica\u00e7\u00e3o baseada em IA<\/strong>: Aproveitar a IA para associar automaticamente os servi\u00e7os a normas globais, como a UNSPSC e a E-class.<\/p><\/li><li><p><strong>Integra\u00e7\u00e3o perfeita<\/strong>: Permitir a sincroniza\u00e7\u00e3o de dados em tempo real entre plataformas de ERP, aquisi\u00e7\u00e3o e an\u00e1lise.<\/p><\/li><li><p><strong>Apoio \u00e0 Governa\u00e7\u00e3o e Conformidade<\/strong>: Implementa\u00e7\u00e3o de fluxos de trabalho que garantam a integridade dos dados e assegurem o cumprimento das normas do setor.<\/p><\/li><\/ul><p>Ao tirar partido da tecnologia de ponta da Verdantis, as empresas podem eliminar inefici\u00eancias, otimizar os processos de aquisi\u00e7\u00e3o e melhorar a qualidade geral dos dados, tornando a gest\u00e3o dos dados mestre de servi\u00e7os um ativo estrat\u00e9gico, em vez de um desafio.\u00a0<\/p><p>O investimento nas ferramentas e metodologias adequadas garante que as organiza\u00e7\u00f5es se mantenham competitivas e bem preparadas para lidar com as complexidades da gest\u00e3o moderna de aquisi\u00e7\u00f5es e servi\u00e7os.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Compreender os \u00abDados Mestres de Servi\u00e7o\u00bb como um dom\u00ednio de dados, com exemplos de modelos de dados, os desafios da sua manuten\u00e7\u00e3o e muito mais  <\/p>","protected":false},"author":4,"featured_media":40426,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[64],"tags":[75],"class_list":["post-40258","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-mdm"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.verdantis.com\/pt\/wp-json\/wp\/v2\/posts\/40258","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.verdantis.com\/pt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.verdantis.com\/pt\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.verdantis.com\/pt\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.verdantis.com\/pt\/wp-json\/wp\/v2\/comments?post=40258"}],"version-history":[{"count":0,"href":"https:\/\/www.verdantis.com\/pt\/wp-json\/wp\/v2\/posts\/40258\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.verdantis.com\/pt\/wp-json\/wp\/v2\/media\/40426"}],"wp:attachment":[{"href":"https:\/\/www.verdantis.com\/pt\/wp-json\/wp\/v2\/media?parent=40258"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.verdantis.com\/pt\/wp-json\/wp\/v2\/categories?post=40258"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.verdantis.com\/pt\/wp-json\/wp\/v2\/tags?post=40258"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}